Atento

Atento expands Board with appointment of two New Non-Executive Board Members

Retrieved on: 
Tuesday, January 30, 2024

Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.

Key Points: 
  • Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.
  • Chuck Sykes has agreed to become Chairman of the Board.
  • Their strategic vision and knowledge will complement the capabilities of the board to achieve the objectives and our growth plans."
  • John Chapman said: "I am honored to join the Board at such an exciting time for Atento.

Brazil’s Banks Modernizing Core Banking, Payment Services

Retrieved on: 
Wednesday, December 13, 2023

Banks in Brazil are opting for more responsive core banking and payment platforms to fend off increasing market competition, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.

Key Points: 
  • Banks in Brazil are opting for more responsive core banking and payment platforms to fend off increasing market competition, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
  • Banks are modernizing by migrating their legacy systems to the cloud to gain agility and flexibility and to better meet the needs of their customers, ISG says.
  • “The banking ecosystem is becoming more robust in Brazil with an increasing depth and variety of services,” said Owen Wheatley, lead partner, ISG Banking and Financial Services.
  • The 2023 ISG Provider Lens™ Digital Banking Services report for Brazil evaluates the capabilities of 30 providers across three quadrants: Core Banking Technology and Integration Services, Payment Modernization Technology Services and Banking Business Process as a Service.

Atento announces the successful implementation of its financial restructuring and unveils new business strategy leading the way to BTO (Business Transformation Outsourcing)

Retrieved on: 
Monday, November 27, 2023

Technology-driven transformation, such as AI and intelligent automation, will remain the backbone for delivering the best customer experience with a human touch.

Key Points: 
  • Technology-driven transformation, such as AI and intelligent automation, will remain the backbone for delivering the best customer experience with a human touch.
  • Moving forward, Atento enters a new phase in its business strategy aimed at leading the way to Business Transformation Outsourcing, boosting its competitiveness in the market, and improving its growth outlook.
  • The Company today announces the occurrence of the Restructuring Effective Date on 27 November 2023 and the successful completion of its financial restructuring, implemented by way of a UK restructuring plan pursuant to Part 26A of the Companies Act 2006 (the "Restructuring Plan").
  • The Company's business strategy going forward will pivot on three main pillars: (i) revenue diversification, (ii) driving operational excellence, and (iii) transformation.

Atento appoints Álvaro Badiola Guerra as Group CFO

Retrieved on: 
Thursday, October 26, 2023

SÃO PAULO, Oct. 26, 2023 /PRNewswire/ -- Atento S.A. ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced the appointment of Álvaro Badiola Guerra as its new Chief Financial Officer (CFO), effective October 30, 2023.

Key Points: 
  • SÃO PAULO, Oct. 26, 2023 /PRNewswire/ -- Atento S.A. ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced the appointment of Álvaro Badiola Guerra as its new Chief Financial Officer (CFO), effective October 30, 2023.
  • In his capacity as a member of the Company's Executive Committee, Badiola will help further develop the company's financial strategy and enhance its market value.
  • During his 30-year career, Badiola has held key finance roles, contributing to the success of companies such as BBVA, Telefónica, CEPSA, and Haya Real Estate.
  • Badiola has also served as a board member for prominent organizations such as OCASO, CEPSA, and Medgaz.

CGS Bolsters Global Expansion with Key Appointments of Senior Sales Leaders in North America and Europe

Retrieved on: 
Wednesday, October 11, 2023

His deep expertise in navigating complex markets and creating tailored solutions makes him an invaluable addition to CGS.

Key Points: 
  • His deep expertise in navigating complex markets and creating tailored solutions makes him an invaluable addition to CGS.
  • With over 20 years of experience in global sales and business development, Ross has a proven ability to drive expansion in diverse markets.
  • Prior to joining CGS, Telfer held vice president sales and business development and director of operations roles with global brands including Teleperformance, Aegis Global and Startek.
  • CGS supports many of the world’s industry-leading global brands from retail, hospitality, financial services, healthcare, technology, and telecom.

Brazilian Firms Put Customer Experience Front and Center

Retrieved on: 
Wednesday, October 11, 2023

At the same time, they expect their personal information will be kept safe and that their interactions will remain confidential, ISG says.

Key Points: 
  • At the same time, they expect their personal information will be kept safe and that their interactions will remain confidential, ISG says.
  • “Now that growth has resumed, Brazilian companies are recognizing the need to strengthen their customer service,” said Wayne Butterfield, partner, ISG Digital Solutions.
  • According to the ISG report, the market understands that better customer experience is intrinsically linked to a positive employee experience.
  • To overcome the challenges of flexible working, Brazilian and global suppliers are investing in developing or acquiring platforms for centralizing workforce management.

Atento Achieves Key Milestone in its Restructuring, Receiving Backstop Commitments for 100% of its Exit Financing

Retrieved on: 
Tuesday, October 3, 2023

Atento receives backstop commitments for an additional $76 million in exit financing.

Key Points: 
  • Atento receives backstop commitments for an additional $76 million in exit financing.
  • The exit financing, combined with the extinguishment of $663 million of liabilities pursuant to the Company's restructuring, will provide Atento with additional liquidity for future investment in the business.
  • The Company has successfully secured backstop commitments for 100% of the $76 million in exit financing required to execute its strategic turnaround conditional on the successful implementation of Atento's Restructuring Plan.
  • Atento embarked on this comprehensive restructuring plan with a clear vision to enhance its competitive edge, streamline operations and foster sustainable growth.

Providers Lift Global Wave of Contact Center Modernization

Retrieved on: 
Wednesday, September 20, 2023

“In order to keep up, more companies are engaging with service providers for contact center expertise.”

Key Points: 
  • “In order to keep up, more companies are engaging with service providers for contact center expertise.”
    Enterprises are embracing automation for some contact center functions, but they recognize that excellent CX requires a fine balance between technology and people, ISG says.
  • AI has taken on a central role in contact center systems as more enterprises adopt it and develop innovations, ISG says.
  • “AI and analytics are prime areas of interest in contact center CX,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
  • The 2023 ISG Provider Lens™ global Contact Center — Customer Experience Services report evaluates the capabilities of 32 providers across four quadrants: Digital Operations, Hybrid Working Solutions, Intelligent CX (AI & Analytics) and Social Media CX Services.

SQream, the provider of GPU Accelerated Data and Analytics Software Solutions, Raises $45M in Series C Investment

Retrieved on: 
Tuesday, September 12, 2023

TEL AVIV, Israel, Sept. 12, 2023 /PRNewswire/ -- SQream, the data & analytics accelerator company built for big data and AI/ML workloads, announced today the successful completion of a $45 million Series C financing round. The round was led by World Trade Ventures, with participation from new and current investors, including Schusterman Investments, George Kaiser Foundation (Atento), Icon Continuity Fund, Blumberg Capital, and Freddy & Helen Holdings. The latest round will be utilized to further expand the company's presence in North America, extend its strategic partnerships and propel advancements in AI/ML enterprise capabilities and big data analytics.

Key Points: 
  • The latest round will be utilized to further expand the company's presence in North America, extend its strategic partnerships and propel advancements in AI/ML enterprise capabilities and big data analytics.
  • The industry is witnessing firsthand that legacy data infrastructure cannot keep up with the demand of current analytics projects.
  • Until now, the only option was to make disproportional investments in hardware and compute resources to get necessary insights.
  • SQream's patented GPU technology complements almost any data architecture to augment compute power and analytics velocity, breaking through barriers that have hindered analytics success to date while minimizing cost.

SQream, the provider of GPU Accelerated Data and Analytics Software Solutions, Raises $45M in Series C Investment

Retrieved on: 
Tuesday, September 12, 2023

TEL AVIV, Israel, Sept. 12, 2023 /PRNewswire/ -- SQream, the data & analytics accelerator company built for big data and AI/ML workloads, announced today the successful completion of a $45 million Series C financing round. The round was led by World Trade Ventures, with participation from new and current investors, including Schusterman Investments, George Kaiser Foundation (Atento), Icon Continuity Fund, Blumberg Capital, and Freddy & Helen Holdings. The latest round will be utilized to further expand the company's presence in North America, extend its strategic partnerships and propel advancements in AI/ML enterprise capabilities and big data analytics.

Key Points: 
  • The latest round will be utilized to further expand the company's presence in North America, extend its strategic partnerships and propel advancements in AI/ML enterprise capabilities and big data analytics.
  • The industry is witnessing firsthand that legacy data infrastructure cannot keep up with the demand of current analytics projects.
  • Until now, the only option was to make disproportional investments in hardware and compute resources to get necessary insights.
  • SQream's patented GPU technology complements almost any data architecture to augment compute power and analytics velocity, breaking through barriers that have hindered analytics success to date while minimizing cost.