Enterprise

RingCentral Reimagines the Business Phone System with Real-Time AI

Retrieved on: 
Monday, March 25, 2024
Technology, Professional Services, Electronic Commerce, Marketing, Communications, Telecommunications, Apps, Applications, Data Analytics, Software, Artificial Intelligence, VoIP, Synthetic media, RingCentral, Intelligence, AI, Enterprise, SMS, Multimedia, Privacy, CRMS, RNG, Customer service

View the full release here: https://www.businesswire.com/news/home/20240325905515/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20240325905515/en/
    As part of the announcement, RingCentral is delivering the following:
    Replacing RingCentral MVP®, new RingEX™ with RingSense AI provides intelligence across phone calls, SMS, meetings, and messaging, including real-time call notes, messaging recap, and generative AI search across conversations.
  • With RingSense AI now embedded in RingEX, customers have a personal AI assistant to supercharge their productivity and transform everyday conversations into actionable insights.
  • RingSense AI capabilities for RingEX include:
    Real-time note-taking: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items.
  • Generative AI search: Uses AI to search for information from conversations across phone, SMS, and voicemails – with AI search in email, meetings, and chat coming soon.

Lenovo ThinkSmart Portfolio Expands with New Solutions to Enable Entry-Level Smart Meeting Rooms

Retrieved on: 
Monday, March 25, 2024
Software, Internet, Audio, Video, Hardware, Data Management, Consumer Electronics, Technology, Mobile, Wireless, Microsoft, HDMI, ThinkCentre, UC, Enterprise, Investment, Zoom, Microsoft Teams, BYOD, Multimedia, Front Row, Google Meet, Cisco Webex, Video game

The Lenovo ThinkSmart™ Tiny Kit and the ThinkPad™ Universal USB-C Smart Dock – ThinkSmart Edition enables users to drive smart collaboration while providing IT managers the benefits of managed meeting spaces.

Key Points: 
  • The Lenovo ThinkSmart™ Tiny Kit and the ThinkPad™ Universal USB-C Smart Dock – ThinkSmart Edition enables users to drive smart collaboration while providing IT managers the benefits of managed meeting spaces.
  • “The ThinkSmart Tiny Kit and the ThinkSmart dock are entry-level solutions for transforming meeting spaces into better audio/video experiences while adding backend manageability for IT support.”
    The Lenovo ThinkSmart Tiny Kit includes the ThinkCentre M70q Gen 4 compute module and ThinkSmart Controller which together enable a Microsoft Teams meeting with single front-of-room display and external audio/video.
  • For customers that would like to upgrade and access more features in the Microsoft Teams Rooms experiences, ThinkSmart offers a number of certified Microsoft Teams Rooms devices, including the ThinkSmart Hub , ThinkSmart One , and ThinkSmart Core .
  • ThinkSmart compute products, including the Lenovo ThinkSmart Tiny Kit, offer protection by proactive security features at every layer.

Talkdesk Announces a Deepening Partnership With Verint to Help Contact Centers Increase Customer Experience Automation and Better Manage Workforce Needs With Artificial Intelligence

Retrieved on: 
Monday, March 25, 2024
Technology, Human Resources, Telecommunications, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, Open Platform, Cloud, Automation, Inc., Forecasting, Partnership, Artificial intelligence, EDT, CX, Enterprise, WFM, Workforce

Now available to Talkdesk customers through Talkdesk CX Cloud™, the best-of-breed WFM is powered by the Verint Open Platform , uniquely designed with data and artificial intelligence (AI) at its core to increase customer experience (CX) automation.

Key Points: 
  • Now available to Talkdesk customers through Talkdesk CX Cloud™, the best-of-breed WFM is powered by the Verint Open Platform , uniquely designed with data and artificial intelligence (AI) at its core to increase customer experience (CX) automation.
  • Verint WFM for Talkdesk automates the sharing of interaction and administrative data so large contact center organizations can drive operational efficiencies, reduce costs, and improve agent experiences.
  • Talkdesk customers will benefit from the deepening alignment across go-to-market teams, with plans for customer support by Talkdesk teams for Verint WFM.
  • Contact centers globally can now improve workforce efficiency and effectiveness, powered by Verint’s open platform, data, and AI to elevate customer experience and agent experience while reducing operational costs.”

Talkdesk modernizes on-premises contact centers with groundbreaking generative artificial intelligence suite

Retrieved on: 
Monday, March 25, 2024
Electronic Design Automation, Security, Technology, Mobile, Wireless, Software, Networks, Artificial Intelligence, SOC, Information technology, GDPR, Artificial intelligence, CX, AI, Enterprise, HIPAA, PCI, FedRAMP, Machine learning, Government, Medical device

Talkdesk, Inc. , a global AI-powered contact center leader for enterprises of all sizes, is enabling contact centers to elevate their customer experiences, empower agents, and streamline operations using Talkdesk Ascend Connect, the industry’s first generative artificial intelligence (GenAI) suite for on-premises environments.

Key Points: 
  • Talkdesk, Inc. , a global AI-powered contact center leader for enterprises of all sizes, is enabling contact centers to elevate their customer experiences, empower agents, and streamline operations using Talkdesk Ascend Connect, the industry’s first generative artificial intelligence (GenAI) suite for on-premises environments.
  • Talkdesk Ascend Connect can be used in any enterprise contact center using legacy third-party on-premises contact center solutions.
  • What makes Talkdesk Ascend Connect unique is its no-code intuitive interface backed by Talkdesk AI Trainer and pre-built AI components.
  • More information about Talkdesk Ascend Connect and the full Talkdesk GenAI portfolio can be found on the Talkdesk website or at Enterprise Connect 2024 in Talkdesk Booth 1729.

CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes

Retrieved on: 
Monday, March 25, 2024
VoIP, Technology, Telecommunications, Artificial Intelligence, Software, Intelligence, Knowledge, Organization, Environment, CX, AI, Enterprise, Medical device

CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform.

Key Points: 
  • CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform.
  • This extensible framework, on which the new AI features are built, will accelerate development and delivery of future generative AI capabilities to stay on top of the ever-changing AI environment.
  • CallMiner’s new generative AI capabilities, alongside existing AI-powered features like AI-based contact summarization, AI redaction, and more, keep the company on the cutting-edge of innovation in the conversation intelligence industry.
  • CallMiner GPT: CallMiner continues to enhance its in-platform conversational assistance help bot, CallMiner GPT, which has been available since early 2023.

B2Broker Invests $5M in B2Trader - The Next-Gen Brokerage Platform

Retrieved on: 
Monday, March 25, 2024
Technology, Payments, Security, Fintech, Professional Services, Blockchain, Software, Internet, Cryptocurrency, Bitcoin, Cloudflare, Contract for difference, CRM, REST, Risk management, White label, Today, Amazon, App Store (iOS/iPadOS), L2, Acquisition, OMS, MT4, Enterprise, Marksman, AWS, Denial-of-service attack, MongoDB, OTC, API, FX, Multimedia, Data management, Riau rupiah, FIX, BBP, CFD

View the full release here: https://www.businesswire.com/news/home/20240325324392/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20240325324392/en/
    B2Broker releases B2Trader, an industry-leading crypto spot brokerage solution.
  • And in response, B2Broker announces the release of the B2Trader Brokerage Platform (BBP), a crypto spot broker solution designed to help businesses tap into this growing trend and start generating revenue faster than ever!
  • B2Trader streamlines this process, equipping you with the essential tools to expand your market reach and accelerate your earnings.
  • Additionally, integrated with Marksman , a crypto liquidity distribution engine, B2Trader streamlines administration and ensures market updates with the latest data.

InvoiceCloud to Host Session at the Oracle Energy and Water Customer Edge Conference

Retrieved on: 
Thursday, March 21, 2024
Software, Technology, Payments, Diamond, Customer edge router, Conference, Learning, City, Enterprise, Utility, Water, OPN, Customer service, CIS, Cryptocurrency

InvoiceCloud , an EngageSmart solution for online bill payment services and a member of Oracle PartnerNetwork (OPN), today announced it will attend the Oracle Energy and Water Customer Edge Conference (Oracle Customer Edge) in Austin, TX on March 24-26, 2024.

Key Points: 
  • InvoiceCloud , an EngageSmart solution for online bill payment services and a member of Oracle PartnerNetwork (OPN), today announced it will attend the Oracle Energy and Water Customer Edge Conference (Oracle Customer Edge) in Austin, TX on March 24-26, 2024.
  • Oracle Customer Edge is an invitation-only event for utilities professionals to share lessons learned, best practices, and insights on the future of energy and water.
  • InvoiceCloud collaborates with Oracle Energy and Water on joint billing and payments solutions and is a Diamond sponsor of the event.
  • Following Oracle Customer Edge, InvoiceCloud is also a Gold Sponsor for the Oracle Utilities Users Group Conference (OUUG) from March 26-28, 2024.

Cyara to Exhibit at Enterprise Connect 2024, the Leading Conference and Exhibition for Enterprise Communications and Customer Experience

Retrieved on: 
Thursday, March 21, 2024
Technology, Other Communications, Communications, Business, Professional Services, Software, Internet, Data Management, Artificial Intelligence, IVR, Customer experience, Risk, Connect, AI, CX, Enterprise, Senior, Marketing, Exhibition, Consultant, Human, Management

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024 , the leading conference and exhibition for enterprise communications and customer experience, at booth #1135.

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024 , the leading conference and exhibition for enterprise communications and customer experience, at booth #1135.
  • For more than 30 years, Enterprise Connect has brought corporate IT decision-makers together with industry vendors, analysts, consultants, and channel partners to focus on the issues central to enterprise communications and CX.
  • This year, Cyara Botium was named as a finalist in the Best of Enterprise Connect awards for Overall Best of Enterprise Connect and in the Most Innovative Use of AI category.
  • “Enterprise Connect is the premier event for the enterprise communications and CX industry, and we're thrilled to be Silver Sponsors and finalists in two Best of Enterprise Connect award categories this year,” said Janet Vito, Senior Vice President of Marketing at Cyara.

Sevco Security Achieves Significant Growth for the 2023 Fiscal Year

Retrieved on: 
Thursday, March 21, 2024
Software, Technology, Data Management, Security, MSSP, Organization, Growth, Risk, Research, Enterprise, Investment, Risk management

Sevco does just that and streamlines the process from an operational standpoint.”

Key Points: 
  • Sevco does just that and streamlines the process from an operational standpoint.”
    Last year, Sevco prioritized growth in the channel and MSSP market.
  • New features include:
    The Sevco Security Action Center -- A new tool launched in 2023 that empowers enterprises to seamlessly create tickets and remediate security gaps, vulnerabilities and risks that have been identified in the Sevco platform.
  • The updated capabilities enable Sevco customers to operationalize the data within Sevco to better understand and protect the attack surface.
  • “For Sevco, 2023 was a year of prudent growth fueled by customer-led product innovation,” said J.J.

Comcast is Coming to Edison, NJ

Retrieved on: 
Wednesday, March 20, 2024
Carriers and Services, Mobile, Wireless, Networks, Entertainment, Internet, Professional Services, Business, Technology, Small Business, Security, TV and Radio, Telecommunications, Storm, Organization, Xfinity, Project, Public utility, Partnership, School, Comcast, Comcast Business, Videotelephony, Enterprise, Senior, Wi-Fi, Internet access, Investment, Video

As a result, Comcast will expand its smart, fast, reliable, fiber-rich network to Edison and deliver its full suite of Xfinity and Comcast Business services to more than 40,000 residents and businesses in the township.

Key Points: 
  • As a result, Comcast will expand its smart, fast, reliable, fiber-rich network to Edison and deliver its full suite of Xfinity and Comcast Business services to more than 40,000 residents and businesses in the township.
  • They can also stop by our local Xfinity Store at 899 Saint George Avenue, Woodbridge, NJ to check availability.
  • Over the last several years, Comcast has expanded to more than 130,000 additional homes and businesses across the state.
  • Since 2020, Comcast has provided more than $18 million in cash and in-kind charitable contributions to support organizations across New Jersey.