eGain Announces AssistGPT™ for CCaaS at Enterprise Connect
SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
- SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
- An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle.
- With pre-built connectors to CCaaS, AssistGPT for CCaaS is available at the marketplaces of leading providers such as Cisco, Amazon Connect, Avaya, Genesys, Five9, and Talkdesk, as part of the eGain Knowledge Hub.
- “AssistGPT makes life easy for knowledge managers and authors, while unleashing operational value to the business,” said Ashu Roy, eGain CEO.