Field service management

Beyond20 Advances to an Elite Partner in the ServiceNow Partner Program

Retrieved on: 
Thursday, March 9, 2023
IT service management, Manufacturing operations management, NOW Platform DA and PAS, IT portfolio management, ITSM, Customer service, Data center management, SAM, CSM, Field service management, Elite, Private sector, Investment, FSM, HAM, ITAM, ServiceNow, Asset management

WASHINGTON, March 9, 2023 /PRNewswire/ -- Beyond20 today announced its advancement to an Elite Partner in the ServiceNow Partner Program.

Key Points: 
  • WASHINGTON, March 9, 2023 /PRNewswire/ -- Beyond20 today announced its advancement to an Elite Partner in the ServiceNow Partner Program.
  • Beyond20 advances to ServiceNow Elite Partner, becoming the only 8(a) woman-owned Elite partner in the world.
  • "We are honored to achieve Elite status in the ServiceNow Partner Program.
  • Beyond20's transition to Elite Partner recognizes achievements via the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments demonstrating the highest levels of ServiceNow investment and go-to-market maturity.

Clean Harbors Announces Fourth-Quarter and Full-Year 2022 Financial Results

Retrieved on: 
Wednesday, March 1, 2023
Other Energy, Environment, Oil, Gas, Sustainability, Environmental Issues, Energy, CHIPS, SKSS, EBITDA, Safety, ES, CHIPS and Science Act, Weather, Public expenditure, Clean Harbors, NYSE, Total Recordable Incident Rate, Field service management, GAAP, Acquisition, Investment, PFAS, Ecosystem, Biophysical environment, HPC, Incineration, Growth, European Chips Act, History, Plant, Maritime Industrial Services, Comparable, CLH, Recycling, Cryptocurrency, Video game, Pharmaceutical industry, Bookkeeping, Renewable energy, Adjustment

Clean Harbors, Inc. (“Clean Harbors”) (NYSE: CLH), the leading provider of environmental and industrial services throughout North America, today announced financial results for the fourth quarter and year ended December 31, 2022.

Key Points: 
  • Clean Harbors, Inc. (“Clean Harbors”) (NYSE: CLH), the leading provider of environmental and industrial services throughout North America, today announced financial results for the fourth quarter and year ended December 31, 2022.
  • Net income and adjusted net income results for the fourth quarter of 2022 included pre-tax integration and severance costs of $0.3 million.
  • Net income and adjusted net income results for 2022 included pre-tax integration and severance costs of $3.0 million.
  • “2022 was another terrific year for Clean Harbors, from our outstanding safety results to our record financial performance and notable operating achievements,” said McKim.

Sylvan Road Announces Promotions highlighting the firm's emerging leadership

Retrieved on: 
Tuesday, February 28, 2023
Knowledge, Private Asset Management, Senior, Shared services, Field service management, Maintenance, Automation, Growth, Temperament, SVP, Management

ATLANTA, Feb. 28, 2023 /PRNewswire/ -- Sylvan Road is pleased to announce several new promotions in the firm highlighting our deep bench of talent across the organization, our leaders' diversity of background and thought, and the important work currently underway at Sylvan Road.

Key Points: 
  • Sylvan Road Appoints New President, Chief Investment Officer and two Senior Vice-Presidents
    ATLANTA, Feb. 28, 2023 /PRNewswire/ -- Sylvan Road is pleased to announce several new promotions in the firm highlighting our deep bench of talent across the organization, our leaders' diversity of background and thought, and the important work currently underway at Sylvan Road.
  • Gavin Kleinknecht, CEO of Sylvan Road, said, "Rob is a seasoned executive, a phenomenal leader, and he brings tremendous value to our business.
  • I'm so proud of what Sylvan Road has accomplished to date and I am energized by the prospects before us.
  • I am excited to work with this amazing leadership team to realize Sylvan Road's full potential."

Contractor Plus Secures Electric Ventures to Lead RegCF Seed Round

Retrieved on: 
Wednesday, February 15, 2023
Google Play, Knowledge, Software as a service, White label, Reg, Smith, GCS, Economics, SMB, Traction, Wefunder, App Store (iOS/iPadOS), Field service management, Cryptocurrency, Construction

Orlando, Florida--(Newsfile Corp. - February 15, 2023) - Contractor Plus, the all-in-one mobile solution for contractors powering efficient field service management, today announces that CEO Justin Smith has secured Ethan Logan of Electric Ventures as a lead investor for the startup's seed round.

Key Points: 
  • Orlando, Florida--(Newsfile Corp. - February 15, 2023) - Contractor Plus, the all-in-one mobile solution for contractors powering efficient field service management, today announces that CEO Justin Smith has secured Ethan Logan of Electric Ventures as a lead investor for the startup's seed round.
  • Since bootstrapping to beta in 2020, Contractor Plus has organically acquired over 20,000 users, 540 paying customers and single digit churn.
  • Prior to leading this seed round for Contractor+ with a strong investment, Electric Ventures Founder Ethan Logan has invested in over fifty SaaS and mobile technology companies.
  • To learn more about Contractor+, check out ContractorPlus.app or download the app on the Apple App Store and Google Play.

AMC Networks Names Kristin Dolan Chief Executive Officer

Retrieved on: 
Wednesday, February 15, 2023
Kristin, AMCX, Madison Square Garden Sports, Affiliate marketing, AMC, Human resources, Marketing, Customer service, Revlon, Inc. v. MacAndrews & Forbes Holdings, Inc., Audit committee, MVPD, Altice USA, Sale, Research, Knowledge, Television, Hugh Campbell Distinguished Leadership Award, AMC Networks, Advertising, MSG, Field service management, Cablevision

NEW YORK, Feb. 15, 2023 (GLOBE NEWSWIRE) -- AMC Networks (NASDAQ: AMCX) today announced that Kristin Dolan, a seasoned executive with more than 30 years of media and entertainment experience and a longtime AMC Networks board member, has been named chief executive officer, effective February 27, 2023.

Key Points: 
  • NEW YORK, Feb. 15, 2023 (GLOBE NEWSWIRE) -- AMC Networks (NASDAQ: AMCX) today announced that Kristin Dolan, a seasoned executive with more than 30 years of media and entertainment experience and a longtime AMC Networks board member, has been named chief executive officer, effective February 27, 2023.
  • AMC Networks Interim Executive Chairman James L. Dolan said, “Kristin is a proven executive and operational leader with a track record driving organizational change, a history managing subscription-based businesses, and a deep understanding of audience engagement and advertising.
  • Prior to Cablevision, Ms. Dolan held various marketing roles at AMC Networks (then known as Rainbow Media), including in Affiliate Marketing and Distribution, where she began her career in 1989.
  • In addition to AMC Networks, Ms. Dolan also serves as a member of the Board of Directors for The Madison Square Garden Company (MSG), The Wendy’s Company (as well as on Wendy’s Audit and Tech Committees) and Revlon Inc. (on the Audit Committee).

TechSee Releases Open Integration Platform to Bring Remote Video Support, Computer Vision AI, and Augmented Reality to the Customer Experience Technology Stack

Retrieved on: 
Wednesday, February 15, 2023
Pegasystems, Field service management, Chatbot, FSM, SVP, API, Salesforce, IVR, Integration platform, Google Chrome App, CRM, Microsoft Dynamics, ITSM, CX, Global Alliance for EcoMobility, Zendesk, Video game, Oracle

NEW YORK, Feb. 15, 2023 /PRNewswire/ -- TechSee, the global leader in Visual Customer Assistance, announced the launch of their "Open Integration Platform," a full API platform that puts the visual customer experience front and center. The open platform makes it simple for companies with deployed solutions like CRM, IVR, Chatbots, and Mobile Apps to add augmented reality and computer vision AI to their customer experience without changing their production platforms.

Key Points: 
  • NEW YORK, Feb. 15, 2023 /PRNewswire/ -- TechSee, the global leader in Visual Customer Assistance, announced the launch of their "Open Integration Platform," a full API platform that puts the visual customer experience front and center.
  • The open platform makes it simple for companies with deployed solutions like CRM, IVR, Chatbots, and Mobile Apps to add augmented reality and computer vision AI to their customer experience without changing their production platforms.
  • Previously TechSee built native integrations into leading CRM and Field Service platforms, including PegaSystems , Salesforce , Oracle , Zendesk , and Microsoft Dynamics .
  • Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed Techsee's technology.

BGL Welcomes Craig M. Decker as Managing Director within Business & Industrial Services

Retrieved on: 
Monday, February 6, 2023
MBA, Greater China Transport Logistics, BGL, Biophysical environment, Decker, Transport, Industrial, Field service management, Facility, Heil Environmental Industries, Business, CMD, Villanova University, Business school, Knowledge, Growth, New York University Stern School of Business, CMDA, Financial services

NEW YORK, Feb. 6, 2023 /PRNewswire/ -- Brown Gibbons Lang & Company (BGL), a leading independent investment bank and financial advisory firm, is pleased to announce the addition of Craig M. Decker as a new Managing Director within its Services vertical.

Key Points: 
  • NEW YORK, Feb. 6, 2023 /PRNewswire/ -- Brown Gibbons Lang & Company (BGL), a leading independent investment bank and financial advisory firm, is pleased to announce the addition of Craig M. Decker as a new Managing Director within its Services vertical.
  • Based in New York City, Craig also adds to BGL's expanding presence on the East Coast.
  • "On the heels of Eliott Musick joining our Services vertical to lead our Facility & Field Services business, Craig expands our ongoing efforts within infrastructure services through his impressive career in transportation, logistics, and supply chain," said Effram Kaplan , Head of BGL's Services vertical and lead within its Environmental & Industrial Services business.
  • Prior to joining BGL, Craig was a Managing Director at Headhaul Capital Partners, a merchant banking firm specializing in the transportation and logistics sector.

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

Retrieved on: 
Tuesday, January 24, 2023
Knowledge, Success, Chatbot, FSM, SLA, Telecommunications, Workforce, Service management, Knowledge management, Customer, United States Commercial Service, Pressure, Field service management, Organization, Risk, Reverse logistics, Research, Artificial intelligence, Retail, Cryptocurrency, Renewable energy, Automation

Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.

Key Points: 
  • Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.
  • The latter is now ranked the number one future-focused initiative, followed closely by updating legacy service management systems and leveraging emerging technology.
  • *The research was conducted by Mindforce Research, polling 400 senior-decision makers in Field Service across North America, Western Europe, the Middle East, and Asia Pacific.
  • It is the third State of Service study commissioned by IFS, following versions in 2018 and 2020.

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

Retrieved on: 
Tuesday, January 24, 2023
Knowledge, Success, Chatbot, FSM, SLA, Telecommunications, Workforce, Service management, Knowledge management, Customer, United States Commercial Service, Pressure, Field service management, Organization, Risk, Reverse logistics, Research, Artificial intelligence, Retail, Cryptocurrency, Renewable energy, Automation

Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.

Key Points: 
  • Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.
  • The latter is now ranked the number one future-focused initiative, followed closely by updating legacy service management systems and leveraging emerging technology.
  • *The research was conducted by Mindforce Research, polling 400 senior-decision makers in Field Service across North America, Western Europe, the Middle East, and Asia Pacific.
  • It is the third State of Service study commissioned by IFS, following versions in 2018 and 2020.

OverIT names Monica Simeone as Chief Philanthropy Officer

Retrieved on: 
Thursday, January 19, 2023
Digital, Field service management, International Red Cross and Red Crescent Movement, COVID-19, Director general, Bain Capital, Organization, AR, SAARC COVID-19 Emergency Fund, NGO, FSM, Red, Management, Risk management

BOSTON, Jan. 19, 2023 /PRNewswire/ -- OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer, a role reporting to OverIT's CEO and Chairman, Paolo Bergamo, directly.

Key Points: 
  • BOSTON, Jan. 19, 2023 /PRNewswire/ -- OverIT, a leading Field Service Management software provider, has announced the appointment of Monica Simeone as its new Chief Philanthropy Officer, a role reporting to OverIT's CEO and Chairman, Paolo Bergamo, directly.
  • Simeone brings a career of strategic leadership and extensive nonprofit experience to the company.
  • In her role at OverIT and given her huge experience at the forefront of international disasters, Monica Simeone will oversee all philanthropic initiatives and give-back programs.
  • Monica Simeone shared "I'm really excited to be joining a tech jewel like OverIT.