Atmos Energy Hits Highest Customer Satisfaction Score Since 2018, as Energy Utilities See Gains, ACSI Data Show
Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Energy Utilities Study 2023-2024 , as improvements across the customer experience outweigh concerns about rising utility rates.
- Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Energy Utilities Study 2023-2024 , as improvements across the customer experience outweigh concerns about rising utility rates.
- “However, despite the current momentum, energy utilities will continue to face challenges beyond their control, like extreme weather events that cause longer power outages.
- Municipal energy utilities move into second place after surging 6% to 75, just ahead of investor-owned utilities, which climb 3% to 74.
- Five utilities share second place at 77: Berkshire Hathaway Energy (up 4%), Dominion Energy (up 5%), Duke Energy (up 5%), NextEra Energy (up 3%), and Southern Company (up 3%).