United Makes It Easier for Customers Who Use Wheelchairs to Book Flights That Can Accommodate Their Personal Device
CHICAGO, March 28, 2024 /PRNewswire/ -- United Airlines has launched a new digital tool on its app and united.com that makes it easier for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device. The airline also announced that eligible customers may seek a refund of the fare difference if a customer needs to pay more for a flight that can accommodate their wheelchair.
- Last year, United and United Express together carried more than 200,000 checked wheelchairs.
- In addition to working with the airline's Accessible Travel Advisory Board, United collaborated with United Spinal Association and Numotion to develop these industry-first initiatives.
- "These new tools and policies also set our employees up for success, especially those working on the ramp or at the gate."
- Customers with a personal wheelchair can visit the United app or united.com and use the filters on the flight search results page before selecting their flight.