Malfunctions on the 'Cold-Side' and Optimized Provider Performance Among Key Findings in Annual State of Repairs Report
Performance Matters: There was a significant difference in the Mean Time to Resolution (MTTR) between the best and worst-performing service providers.
- Performance Matters: There was a significant difference in the Mean Time to Resolution (MTTR) between the best and worst-performing service providers.
- MTTR is a key indicator for evaluating the quality of a service providerthe shorter the MTTR, the shorter an operator's downtime.
- Cost Savings: Between hard costs and time, the sample set saved a total of $949,859.57 utilizing 86 Repairs.
- For more insights and to download a complete copy of the State of Repairs Report, visit https://www.86repairs.com/state-of-repairs-2021 .