NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Communications Surveillance Report
NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Communication Surveillance, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 11 global communication surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact performance metrics for the second consecutive year.
- NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Communication Surveillance, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 11 global communication surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact performance metrics for the second consecutive year.
- The Quadrant Knowledge report, in positioning NICE Actimize and its SURVEIL-X Communication Surveillance solution, stated, “The solution utilizes scenario and AI-based analytics to monitor all forms of communication used by the employee.
- NICE Actimize’s roadmap for SURVEIL-X Communication Surveillance includes enhancing the precision of AI-powered text analysis and transcription for all audio and video communications and expanding its language coverage.
- In addition, it continues to use the communication activity from employees to enhance conduct surveillance as part of the SURVEIL-X capabilities.