Customer

EDITED Releases Results of Study on Customer-Centricity in Retail

Retrieved on: 
Thursday, March 28, 2024
Data Management, Other Retail, Technology, Professional Services, Specialty, Other Technology, Retail, Data Analytics, Software, Artificial Intelligence, Other Professional Services, Beauty, Customer, Organization, Marketing

EDITED ™, the leading global retail intelligence platform, is excited to release the findings from its Customer-Centricity Index Self Assessment – a first-of-its-kind benchmarking tool designed to help retailers audit their customer-centricity capabilities and provide a tailored roadmap for transforming retail.

Key Points: 
  • EDITED ™, the leading global retail intelligence platform, is excited to release the findings from its Customer-Centricity Index Self Assessment – a first-of-its-kind benchmarking tool designed to help retailers audit their customer-centricity capabilities and provide a tailored roadmap for transforming retail.
  • With participation from 400+ retailers worldwide, EDITED conducted a comprehensive analysis, illuminating the current state of customer-centric practices within retail businesses.
  • The report evaluated retailers across the end-to-end value chain, asking questions about assortment strategy, personalization, and customer interaction at omnichannel touchpoints.
  • We are excited to share the results in our report so every retailer can continue their journey to full customer-centricity with actionable insights.”

Accenture To Enhance Digital Transformation Capabilities for Italy’s Public Sector with Acquisition of Intellera Consulting

Retrieved on: 
Tuesday, April 2, 2024
General Health, Professional Services, Business, Data Management, Technology, Asset Management, Artificial Intelligence, Outsourcing Business, Data Analytics, Finance, Consulting, Health, Artificial intelligence, Acquisition, Customer, Digital, Investment, Multimedia, Management

Accenture (NYSE: ACN) has agreed to acquire Intellera Consulting, an Italian consultancy firm operating in the public administration and healthcare sectors.

Key Points: 
  • Accenture (NYSE: ACN) has agreed to acquire Intellera Consulting, an Italian consultancy firm operating in the public administration and healthcare sectors.
  • The acquisition aligns with Accenture’s ongoing focus on helping Italian public service organizations enhance and transform their citizen services.
  • View the full release here: https://www.businesswire.com/news/home/20240327372352/en/
    Accenture has agreed to acquire Intellera Consulting, an Italian consultancy firm operating in the public administration and healthcare sectors.
  • “Intellera Consulting is widely recognized and respected for its exceptional strategic, advisory and technology services for public administration and is an excellent fit with Accenture,” said Mauro Macchi, chairman and chief executive officer of Accenture Italia.

UKG Partners for Life with Customers Through Award-Winning Experience

Retrieved on: 
Tuesday, March 26, 2024
Internet, Professional Services, Technology, Software, Human Resources, Constellation, HRIS, Community, UKG, VOC, Synthetic media, HR, Culture, Organization, Documentation, Learning, Trust, Nursing, Life, HCM, Innovation system, Partner, Machine learning, Rapid Response, Human, Customer, Management

“Nothing is more important than helping our customers worldwide build a great place to work by giving them the support, services, and technology they deserve,” said Chris Todd, CEO at UKG.

Key Points: 
  • “Nothing is more important than helping our customers worldwide build a great place to work by giving them the support, services, and technology they deserve,” said Chris Todd, CEO at UKG.
  • “The level of service we receive from our partners at UKG is amazing and a big part of why I love UKG,” said Christine Carr, vice president of HR at Yoga Joint , a chain of hot yoga studios in Florida.
  • “What an incredible honor to be recognized for our commitment to delivering exceptional experiences for customers throughout their UKG journey,” said Bob DelPonte, senior vice president of customer success and global delivery services at UKG.
  • Throughout 2024, UKG is taking its wildly popular UKG Huddle across the U.S., where customers can interact with UKG executives and experts in-person to learn product tips and tricks and best practices as well as network with peers.

CSC Wins SPV Administrator of the Year at GlobalCapital’s European Securitization Awards for the Fourth Year in a Row

Retrieved on: 
Thursday, March 28, 2024
Software, Finance, Asset Management, Consulting, Accounting, Professional Services, Technology, Security, GlobalCapital, SPV, CSC, Customer

CSC®, the world’s leading provider of global business administration and compliance solutions, has been named SPV Administrator of the Year at the GlobalCapital European Securitization 2024 awards.

Key Points: 
  • CSC®, the world’s leading provider of global business administration and compliance solutions, has been named SPV Administrator of the Year at the GlobalCapital European Securitization 2024 awards.
  • The GlobalCapital European Securitization awards recognize the market's leading deals and institutions.
  • Catherine McGrath, EMEA head of Relationship Management at CSC, commented: “We’re delighted to have won the SPV Administrator of the Year award.
  • The team’s comprehensive understanding of the European structured finance market supports the delivery of bespoke solutions across numerous asset classes.

AuditBoard Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Audit Management

Retrieved on: 
Tuesday, March 26, 2024
Professional Services, Environmental, Social and Governance (ESG), Apps, Applications, Technology, Data Analytics, Software, Organization, Risk management, Streaking, Risk, ESG, Audit management, Customer, Human voice, GRC, Telecommunications, Feedback, Audit

AuditBoard , the leading cloud-based platform transforming audit, risk, compliance, and ESG management, today announced the company was named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Audit Management .

Key Points: 
  • AuditBoard , the leading cloud-based platform transforming audit, risk, compliance, and ESG management, today announced the company was named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Audit Management .
  • AuditBoard also received the highest number of five-star reviews in the report, with 60% of customers giving its Audit Management solution a 5-star rating.
  • “Being named a 2024 Gartner Peer Insights Customers’ Choice recipient is incredibly exciting because it is driven by real user feedback,” said John Reese, AuditBoard Chief Marketing Officer.
  • Gartner, Voice of the Customer for Audit Management Solutions, Peer Contributors, 7 March 2024
    Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates.

NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions

Retrieved on: 
Monday, March 25, 2024
Software, Technology, Artificial Intelligence, Telecommunications, Opus, Synthetic media, Organization, Customer, CX, Experience, Ecosystem, XM, Conversation, Generative, Metadata, Sales

NICE (Nasdaq: NICE) today unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys.

Key Points: 
  • NICE (Nasdaq: NICE) today unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys.
  • These capabilities are made possible by LLMs enriched with the industry's most extensive set of CX-specific AI models from NICE Enlighten and equipped with a holistic customer data memory.
  • NICE Enlighten XM enables NICE CXone customers to deliver seamless, context-rich interactions that effortlessly resume where previous interactions concluded, given its advanced capability to hyper-personalize the conversation in real-time.
  • By equipping CX AI with contextual memory, Enlighten XM enables brands to deliver hyper-personalized, relevant, and impactful interactions that cultivate stronger relationships at every stage of the customer journey.

Berkshire Hathaway Specialty Insurance Promotes Daniela Peeters to Lead Customer & Broker Engagement in Germany

Retrieved on: 
Tuesday, March 26, 2024
Professional Services, Insurance, Finance, Health, DACH, Travel, Customer, Plymouth Meeting, Pennsylvania, Head, Registered office, Designated activity company, AM Best, 4th floor, National Indemnity Company, Standard, Berkshire Hathaway, 2nd Floor

Berkshire Hathaway Specialty Insurance (BHSI) today announced that it has named Daniela Peeters as Head of Customer & Broker Engagement in Germany.

Key Points: 
  • Berkshire Hathaway Specialty Insurance (BHSI) today announced that it has named Daniela Peeters as Head of Customer & Broker Engagement in Germany.
  • She was previously Customer & Broker Engagement Manager for Northern Germany.
  • “Daniela lives our BHSI values, bringing them to her every interaction with our customers and brokers,” said Andreas Krause, Head of DACH, BHSI.
  • In Europe, Berkshire Hathaway Specialty Insurance (BHSI) trades under Berkshire Hathaway European Insurance DAC (BHEI) and Berkshire Hathaway International Insurance Limited (BHIIL).

CampusESP Announces Customer 400: Santa Clara University

Retrieved on: 
Friday, March 22, 2024
University, Education, Engagement, Uncertainty, Growth, Communication, Parent, Mental health, Research, News, Customer, SCU, Student, Silicon, Housing, Santa Clara University, Curriculum, HSI, Hearing, Dave Becker

So we’re excited to have achieved another milestone and to be welcoming Santa Clara University (SCU) as CampusESP Customer 400!

Key Points: 
  • So we’re excited to have achieved another milestone and to be welcoming Santa Clara University (SCU) as CampusESP Customer 400!
  • A private Jesuit school in Silicon Valley, Santa Clara has long believed in the power of community but is just starting their parent and family engagement journey.
  • CampusESP arrived on campus at Santa Clara not long after Steven Ponce did.
  • “We’re so excited to welcome Santa Clara University as Customer 400” said Dave Becker, CEO and co-founder of CampusESP.

New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support

Retrieved on: 
Thursday, March 21, 2024
Data Management, Security, Technology, Other Technology, Software, Networks, Internet, Customer, ROI, Organization, Growth, Salesforce, SAP, Foundry, Hyundai Motor Group, AWS, Middleware, Database, Freeman, Street, Oracle Database, Multimedia, DBMS

” The Rimini Street-sponsored research was conducted among more than 100 U.S.-based Oracle application managers and leads, database architects, database administrators, and senior IT management.

Key Points: 
  • ” The Rimini Street-sponsored research was conducted among more than 100 U.S.-based Oracle application managers and leads, database architects, database administrators, and senior IT management.
  • View the full release here: https://www.businesswire.com/news/home/20240321224051/en/
    New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support (Graphic: Business Wire)
    The survey examines the strategies, underlying forces driving changes, and challenges experienced by Oracle Database customers as Premier Support for 19c comes to an end as of April 2024, followed by Oracle’s Extended Support in 2027.
  • The survey shows that most enterprises depend on Oracle and are running a high number of Oracle instances, with survey participants averaging 182 instances.
  • The data reveals that 41% of respondents are running Oracle Database version 19c while 38% are running an Oracle database instance older than 19c.

Former Tesla & Ford Supply Chain & Battery Executive Annie Liu joins Mangrove Lithium as Chief Commercial and Strategy Officer

Retrieved on: 
Tuesday, March 19, 2024
Thought Leadership, Alternative Energy, Green Technology, Energy, Sustainability, Technology, EV, Electric Vehicles, Professional Services, Batteries, Other Natural Resources, Environment, Mining, Minerals, General Automotive, Natural Resources, Automotive, Other Energy, Lithium, Growth, Recycling, Lead, Ford Motor Company, Carbon footprint, Head, Carbon, Customer, Tata Daewoo, Supply chain, Annie, Ganfeng Lithium

Mangrove Lithium, the next generation lithium refining company, is thrilled to announce the appointment of Annie Liu as Chief Commercial & Strategy Officer.

Key Points: 
  • Mangrove Lithium, the next generation lithium refining company, is thrilled to announce the appointment of Annie Liu as Chief Commercial & Strategy Officer.
  • Annie brings over 20 years of executive and entrepreneurial experience to Mangrove.
  • In her prior role as Head of Supply Chain, Battery and Energy at Tesla, Annie developed and managed the company’s multi-billion dollar partnerships and sourcing portfolio.
  • Following this role, Annie also worked as an Executive Director at the Ford Motor Company, where she focused on securing the company’s battery supply chain for their Model E division.