Updating legacy systems, delivering a richer CX and attracting talented workers: Telecoms reveal biggest challenges and top digital priorities in IFS research
Shifting industry regulations is the number one challenge cited by 49% of respondents, made even more prominent in light of the recent trend towards open RAN (Radio Access Network).
- Shifting industry regulations is the number one challenge cited by 49% of respondents, made even more prominent in light of the recent trend towards open RAN (Radio Access Network).
- This pressure facing the industry highlights the need for CSPs to increase collaboration in order to lower operational costs and deliver advanced 5G services to more of the world's population.
- Encouragingly for the industry, service management solutions have the potential to drive revenue growth and revolutionize employee experience.
- Additionally, the research shows emerging technology priorities such as simulations (47%), Wearables (38%) and Parts management (38%) are appearing on CSPs innovation roadmaps for the current fiscal year.