Consumers Trust Amazon Is Using Their Data Responsibly, Beating Out Apple, Google & Banks, According to New SmarterHQ Survey
According to the report, Privacy & Personalization: Consumers share how to win them over without crossing the line, Amazon has earned the most trust from todays consumers by a landslide48% of consumers trust Amazon to use their data responsibly, beating out banks, Apple, Google, other big brand stores, airlines and hotels.
- According to the report, Privacy & Personalization: Consumers share how to win them over without crossing the line, Amazon has earned the most trust from todays consumers by a landslide48% of consumers trust Amazon to use their data responsibly, beating out banks, Apple, Google, other big brand stores, airlines and hotels.
- This sentiment is strongest among Millennials and Generation Z, who trust Amazon 2.1x more than their banks.
- Digital marketers today face the challenge of confronting consumers who are increasingly skeptical of whether they can trust brands with their data and wonder if their personal information will be used wisely, said Michael Osborne, President & CEO of SmarterHQ.
- Amazon Alexa, Google Home) are 16% less protective of their data privacy and 12% more trusting of companies collecting and using their data.