User Complaints and IT Support Costs Soar as Companies Embrace Work-from-Anywhere
The survey found that despite the massive investment in remote access infrastructure during the COVID-19 pandemic, most companies continue to struggle supporting remote workers.
- The survey found that despite the massive investment in remote access infrastructure during the COVID-19 pandemic, most companies continue to struggle supporting remote workers.
- In short, the deployed remote access technology fails to meet enterprise requirements, forcing support and helpdesk to compensate.
- In the post-pandemic environment, 82% of respondents indicated that their companies will continue with work-from-anywhere or remote only models.
- In those environments, remote user complaints soared to 83% of respondents, versus 45% of respondents sending traffic local security appliances or services.