Customer relationship management

Revature and Salesforce expand partnership to build a talent pipeline trained and certified in Salesforce B2B Commerce Cloud

Retrieved on: 
Thursday, August 4, 2022
Cloud, Online, Industry, NYSE, GLOBE, Technology, SVP, Consultant, Digital Production Partnership, Commerce, New, Management control system, CRM, Customer relationship management, Program, Partnership, Foot, Â, University, Time, B2B, Sales, Marketing, Medicine, Salesforce

Revature and Salesforce first partnered in 2020 to build a talent pipeline of certified Salesforce Developers, Salesforce Administrators and Salesforce Consultants to power the Salesforce economy.

Key Points: 
  • Revature and Salesforce first partnered in 2020 to build a talent pipeline of certified Salesforce Developers, Salesforce Administrators and Salesforce Consultants to power the Salesforce economy.
  • Todays announcement expands upon this mission to meet the growing demand for tech talent trained and certified in Salesforce Commerce Cloud using Revatures industry-leading approach.
  • Online retailing and ecommerce has taken the world by storm leading to a significant demand for technology talent and through this partnership, we are connecting talent with opportunity.
  • Revature is now the first Salesforce B2B Commerce Cloud authorized Workforce Development and Training Partner.

Atento Reports Fiscal 2022 Second Quarter and First Half Results

Retrieved on: 
Wednesday, August 3, 2022
EBITDA, CCY, Efficiency, EPS, NYSE, State, Customer relationship management, Yoy, Company, CX, COVID-19, Atento, CRM, TEF, LTM, NEW, Business process, TAV, ATTO, Online gambling, Fossil fuel, Video game, Bank

Record June sales of $34 million, growing to 60% in hard currency, and Total Annual Value of Sales in Q2 increasing 16.4% to $54.7 million

Key Points: 
  • Record June sales of $34 million, growing to 60% in hard currency, and Total Annual Value of Sales in Q2 increasing 16.4% to $54.7 million
    Accelerated 2022 cost efficiency program, realizing $15 million cost reductions by year-end, or $25 million on an annualized basis.
  • Cash position rose 6.1% to healthy $103 million, with strong free cash flow turnaround to positive $5 million, versus negative $26 million in 2Q21 and negative $65 million in 1Q22
    Working capital improved to positive $9 million in 2Q22, versus negative $25 million in 2Q21
    Due to uncertain macroeconomic conditions, annual guidance revised to flat revenue growth, EBITDA margin of 11.5% to 12.5%, and leverage ratio of 3.0x to 3.5x
    Strong year-end exit rate forecasted, based on sales momentum and improving cost structure
    NEW YORK, Aug. 3, 2022 /PRNewswire/ -- Atento S.A. (NYSE: ATTO) ("Atento" or the "Company"), one of the five largest providers of Customer Relationship Management and Business Process Outsourcing (CRM / BPO) services worldwide and sector leader in Latin America, announced today its second quarter operating and financial results for the period ending June 30, 2022.
  • All comparisons in this announcement are year-over-year (YoY) and in constant-currency (CCY), unless otherwise noted.
  • Total Annual Value of sales (TAV) increased 16.4% to $54.7 million, growing 88.7% in hard currencies that accounted for 60.2% of TAV
    Excluding the effect of a large one-time Covid-19 services contract signed with State of Maryland in first quarter 2021, TAV would have increased 27.7% in first-half 2022
    Revenue decreased 4.0% to $363.8 million, with Multisector and Telefnica (TEF) sales decreasing 3.3% and 5.5%, respectively,due to lower client volumes, mainly in Brazil and the US, partially offset by inflation pass-through
    Brazil TEF sales declined 14.7%, due to the cost-cutting program that this client implemented in the first quarter, which requires reduced CX volumes
    EBITDA impacted by reduced volumes, additional one-time severance costs and higher inflation
    EBITDA decreased 44.2% to $28.5 million on aforementioned declines in Multisector and TEF sales, coupled with high severance costs related to new cost efficiency initiatives, ramp up of new client programs and higher inflation, as well as positive one-offs in second quarter of 2021
    Net loss of $12.1 million, or negative EPS of $0.83, mainly due to net financial expenses of $12.9 million, $8.7 million of which was non-cash items related to change in fair value of hedges
    Cash financial costs were $29.6 million, of which $20.9 million was a bond interest payment and other interest expenses, primarily those related to the Company's hedges and bank credit facilities
    Healthy exit rate at quarter-end, with revenue, EBITDA and operating cash flow forecasted to accelerate during second half of year
    Healthy cash position of $102.9 million, including $75 million from existing credit revolvers
    At the end of 2Q22, LTM net debt-to-EBITDA was 5.3x, or 3.8x when excluding EBITDA impact of cyberattack in Q4 2021
    Shareholders' equity was negative $130.9 million at June 30, 2022, mainly due to $108.5 million in financial items consisting of $68.8 million in balance sheet and P&L conversion, $39.7 million in financial costs and a negative net $7.1 million change in fair value of hedging instruments
    Cost reduction initiatives began in April 2022, focused on two areas: SG&A efficiencies, Labor Cost/Headcount and 360 Vendor Revision

Digital 55 Launches Payment Processing Beta Test for Inugo CRM Platform

Retrieved on: 
Tuesday, August 2, 2022
Multimedia, Customer relationship management, CRM, Partnership, Software, HP EliteBook, Growth, Digital, Online shopping

TOLEDO, Ohio, Aug. 2, 2022 /PRNewswire/ --Inugo Customer Relationship Management platform, powered by Digital 55 , has announced an update to their popular CRM system, integrating Payment Processing and invoicing capabilities into the platform.

Key Points: 
  • TOLEDO, Ohio, Aug. 2, 2022 /PRNewswire/ --Inugo Customer Relationship Management platform, powered by Digital 55 , has announced an update to their popular CRM system, integrating Payment Processing and invoicing capabilities into the platform.
  • Inugo, the simple and easy CRM, now provides a fully integrated, all-in-one customer data tracking, invoicing, and payment processing solution at a fraction of similar CRM systems.
  • Inugo is designed to be a fully customizable CRM system that functions perfectly for small and medium-sized businesses.
  • By combining the CRM software with invoicing and payment processing tools, we can create a seamless experience for the sales team, internal management, and the end user" shared Digital 55 CEO, Greg Whitlow.

Cresta Expands Vision for Real-Time Intelligence

Retrieved on: 
Tuesday, August 2, 2022
Knowledge, Threat Intelligence Platform, View, ROI, Customer relationship management, Gaps, CarMax, Chatbot, CEO, SAN, VP, Opera, Engineering, Multimedia, Microsoft, Automation, Microsoft Teams, Blue Nile, Efficiency, City centre, CSAT, Google, EarthLink, AI, Public relations, Customer service, Intuit, Porsche

SAN FRANCISCO, Aug. 2, 2022 /PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, today unveiled its expanded Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products that seamlessly work together to improve contact center efficiency and effectiveness, and enhance customer experiences across every customer conversation.

Key Points: 
  • "However, we've noticed that platform fragmentation has become the top pain point preventing them from truly realizing this vision.
  • Cresta's Real-Time Intelligence Platform now helps businesses:
    Uncover and Act on Business Insights with Cresta Insights:New Cresta Insights helps businesses leaders understand conversational data and drive business strategy and action.
  • Put Insights into Action with Cresta Opera: Cresta Opera is a new capability within Cresta Director.
  • Cresta turns real-time intelligence into real-time action to make the contact center smarter and every agent and manager more productive.

Vodafone Business UC with RingCentral Now Available in Germany: New solution simplifies communications for employees to connect from anywhere

Retrieved on: 
Friday, July 29, 2022
5G, Telecommunications, Software, Audio, Video, Technology, Carriers and Services, VoIP, Mobile, Wireless, Goal, PBX, Narrowband, View, Education, Unified communications, Environment, Help desk, Unified communications as a service, Industry, Reading, Gender identity, C02, Woman, ERP, NYSE, Culture, Friends, CRM, Telecommunication, Religion, Politics, MVP, DAX, COVID-19, RNG, Multimedia, UC, Internet, Street Smart (video game), LGBT, Customer relationship management, Technology, Microsoft, Mixed Messages (video game), Commerce, RingCentral, Disability, SME, 365, City centre, Father, IOT, Product (business), HD, Renewable energy, Mobile phone, Toy, Vodafone, Vodafone Germany

Together with RingCentral, we are now pleased to offer a unified communications solution that fills a real need in the modern business world.

Key Points: 
  • Together with RingCentral, we are now pleased to offer a unified communications solution that fills a real need in the modern business world.
  • Vodafone Business UC with RingCentral will help businesses and employees work together effectively and securely, no matter where they are or what devices they use."
  • Vodafone Business UC with RingCentral meets these requirements and delivers a flexible yet reliable solution to meet the challenges of everyday work.
  • RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.
    View source version on businesswire.com: https://www.businesswire.com/news/home/20220729005086/en/

Zeta Announces Promotion of Matthew Mobley to President of CRM

Retrieved on: 
Wednesday, July 27, 2022
Internet, Communications, Technology, Artificial Intelligence, Digital Marketing, Cloud, Snowflake, Goal, Merkle, Zeta Global, Tag cloud, Customer data platform, Intelligence, EDS, Global, Amazon Web Services, CEO, NYSE, VP, Air force, CRM, CRO, CMO, Advertising, Marketing, United, Epsilon, EMEA, Multimedia, Customer relationship management, Technology, CDP, Solution, Company, Senior advisor, ZETA, SVP, Entrepreneurship, David A. Steinberg, Growth, ZMP, Sales, Management

Zeta Global (NYSE:ZETA), a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, today announced the promotion of Matthew Mobley to President of Customer Relationship Management (CRM).

Key Points: 
  • Zeta Global (NYSE:ZETA), a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, today announced the promotion of Matthew Mobley to President of Customer Relationship Management (CRM).
  • View the full release here: https://www.businesswire.com/news/home/20220727006019/en/
    Matthew Mobley was promoted to President of CRM at Zeta Global.
  • The CRM Sales team, led by Kelly Kennedy, CRO of CRM, will report directly into Mr. Mobley.
  • Mr. Mobley will report directly into Steve Gerber, President & Chief Operating Officer of Zeta.

The Worldwide Digital Experience Monitoring Industry is Expected to Reach $5.9 Billion by 2028 - ResearchAndMarkets.com

Retrieved on: 
Wednesday, July 27, 2022
Technology, Other Technology, Cloud, Center, Digital, Industry, APM, CRM, TD, Solution, Artificial intelligence, Application performance management, Risk, Apple, COVID-19, APAC, DEM, Customer relationship management, Adoption, CAGR, Organization, Car, Policy, Technology, Southwest Airlines, TD Bank, Efficiency, Center for Strategic and International Studies, IOT, Growth, Internet, AI, International studies, Video game, Mobile phone, Online shopping, Pharmaceutical industry, Amazon, The Walt Disney Company

The global digital experience monitoring market size is expected to grow from US$ 2,156.71 million in 2021 to US$ 5,960.87 million by 2028.

Key Points: 
  • The global digital experience monitoring market size is expected to grow from US$ 2,156.71 million in 2021 to US$ 5,960.87 million by 2028.
  • Digital experience monitoring market size is estimated to grow at a CAGR of 15.9% from 2022 to 2028.
  • Any company experiencing a digital transition must implement digital experience monitoring systems.
  • End-user adoption of smart devices is a major driver of end-user experience monitoring, which will boost the demand for the digital experience monitoring market.

Globee® Awards Issues Call for 2022 Award for Innovation Nominations From All Over The World

Retrieved on: 
Tuesday, July 26, 2022
Product, Collaborative working environment, Anita Borg Institute Women of Vision Awards, Human resource management, Quality Practice Award, Innovation, Industry, Woman, Globe Award, CEO, SAN, Vision, Customer success, Technology management, Marketing, BIG Star Entertainment Awards, Swedish Business Awards, Organization, Canadian Environment Awards, Women's World Award, Creativity, Workplace, Public relations, Customer relationship management, European Woman Innovator of the Year, Amateur radio operating award, Video game, Management, Entertainment, Auction, Learning, Dental

SAN FRANCISCO, July 26, 2022 /PRNewswire-PRWeb/ -- The Globee® Awards, organizer of the world's premier business awards programs and business ranking lists, is now accepting nominations for the 12th Annual Business Excellence Awards. All individuals and organizations worldwide, from public to private, for-profit and non-profit, large and small, may submit nominations to the 2022 Business Excellence Awards.

Key Points: 
  • SAN FRANCISCO, July 26, 2022 /PRNewswire-PRWeb/ -- The Globee Awards, organizer of the world's premier business awards programs and business ranking lists, is now accepting nominations for the 12th Annual Business Excellence Awards.
  • All individuals and organizations worldwide, from public to private, for-profit and non-profit, large and small, may submit nominations to the 2022 Business Excellence Awards.
  • Learn more about the 2022 Business Excellence Awards and how to nominate here: https://globeeawards.com/business-awards/ .
  • More details to register as an industry expert and help as a judge are available at https://globeeawards.com/business-awards/#judge
    Globee Awards are conferred in nine programs and competitions: the American Best in Business Awards, Business Excellence Awards, CEO World Awards, Cyber Security Global Excellence Awards, Disruptor Company Awards, Golden Bridge Awards, IT World Awards, Sales, Marketing, & Customer Success, and Operations Awards, and Women World Awards.

Lack of Real-time Analytics, a Pressing Challenge for Marketers: MoEngage Report

Retrieved on: 
Thursday, July 21, 2022
Acquisition, Ally Financial, View, CEPS, OYO, Deutsche Telekom, Helion Venture Partners, Thought, McAfee, CEO, SAN, CRM, Probability, MoEngage, Churn, Multimedia, AHA, Matrix Partners, Customer relationship management, CDPS, Dominoes, Face, Customer data platform, Goldman Sachs, ROI, Customer data, Retail, Sales, Marketing, Flipkart, Eastside Locks, Nestlé

SAN FRANCISCO, July 21, 2022 /PRNewswire/ -- MoEngage, the insights-led customer engagement platform, published its latest report on the customer, journey, and campaign insights measured by marketers and the challenges they face due to their tech stack limitations. The study, The State of Insights-led Customer Engagement in North America Report 2022, polled 2,000 marketers at the manager, senior manager, director, and C-level from enterprises, mid and small businesses to learn how customer insights help build an impactful customer engagement strategy.

Key Points: 
  • The report highlights marketers' inability to access real-time analytics despite using Customer Data Platforms (CDPs) and Customer Relationship Management (CRM) systems, as 34% still struggle with real-time analytics.
  • The MoEngage report also covers:
    How CEPs provide a microscopic, insights-driven, and holistic view to build a unified customer profile and drive a personalized, omnichannel experience for your customers.
  • Click here to access The State of Insights-led Customer Engagement Report 2022: North America Edition.
  • Consumer brands across 35 countries use MoEngage to power digital experiences for over 1 billion customers every month.

Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations

Retrieved on: 
Wednesday, July 20, 2022
Running, Mimeo, Investment, GLOBE, Twilio, Human, School, Instagram, Twitter, Customer, WhatsApp, UCR, FRSH, SAN, ML, Solution, Collection, Marketing, SMS, NASDAQ, Customer relationship management, OfficeMax, ITV, New product development, LinkedIn, Heart, Efficiency, TaylorMade, DM, Shopify, Automation, Mobile phone, Public relations, Online shopping, Sales, MultiChoice, Bridgestone, Facebook

SAN MATEO, Calif., July 20, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer 22 Product Launch a collection of customer and employee engagement innovations to power smarter conversations everywhere.

Key Points: 
  • SAN MATEO, Calif., July 20, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer 22 Product Launch a collection of customer and employee engagement innovations to power smarter conversations everywhere.
  • Now available in Freshworks Summer '22 Product Launch FreshchatAI bot-assisted conversational messaging joins Freshmarketer and Freshsales on the Freshworks unified customer record architecture.
  • The Freshworks Summer 22 Product Launch is designed to make work easier, more productive and more delightful, with automation that is easy to use and fast to implement through AI that is natively built-in, not bolted on.
  • To learn more about the Freshworks Summer 22 Product Launch, visit the Freshworks website here .