Customer relationship management

Over Twenty Companies Will Make Announcements Next Week at ICMI Contact Center Connections

Retrieved on: 
Monday, October 21, 2019
Marketing, Telecommunications, Economy, Computer telephony integration, Telemarketing, E-commerce, Call centre, Outsourcing, Telephony, 8x8, Consumer Electronics Show, Customer relationship management

COLORADO SPRINGS, Colo., Oct. 21, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, further demonstrates its reach into the contact center community by revealing announcements from more than 20 leading vendors exhibiting at ICMI Contact Center Connections.

Key Points: 
  • COLORADO SPRINGS, Colo., Oct. 21, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, further demonstrates its reach into the contact center community by revealing announcements from more than 20 leading vendors exhibiting at ICMI Contact Center Connections.
  • The ICMI Contact Center Connections expo hall attracts decision makers and buyers looking for products and services that will transform their contact center operations, said Patty Caron, Event Director, ICMI.
  • Exhibitors making announcements at the event include:
    8x8 (booth 517) will showcase its collaborative contact center solution, enabling businesses to connect and collaborate throughout the organization.
  • TACTAL integrates directly with your existing Contact Center solution to pass caller data through to the agent for increased call center efficiency and an improved customer experience.

Lytics Named #1 Customer Data Platform In 2019 AdWeek Readers’ Choice Awards

Retrieved on: 
Monday, October 21, 2019
Marketing, Communications, Data management, Technology, Software, Marketing, Customer relationship management, Business, Microeconomics, E-commerce, Customer data platform, Services marketing, Customer data

Its official: Lytics is the best customer data platform (CDP) on the planet.

Key Points: 
  • Its official: Lytics is the best customer data platform (CDP) on the planet.
  • Lytics and AdWeek today released the results of the venerated magazines first-ever Readers Choice Awards: Best of Tech and announced that Lytics was named the best solution in the CDP category by AdWeeks readers.
  • The Readers Choice Awards provide some much-needed clarity for a technology category that is still in its formative stages.
  • Lytics helps marketers bridge the gap between data to decisions to offer their audience the next best experience through the industrys most advanced Customer Data Platform (CDP).

Openprise Ranks #1 for Customer Satisfaction for the Third Consecutive Quarter in Fall 2019 G2 Enterprise Grid Report

Retrieved on: 
Friday, October 18, 2019
Marketing, Business, Services marketing, Economy, Customer relationship management, E-commerce, Enterprise application integration, Customer data platform, Customer data, Customer satisfaction, Orchestration

SAN MATEO, Calif., Oct. 17, 2019 /PRNewswire/ --Openprise, the leader in data orchestration solutions for marketing and sales, today announced that the Openprise Data Orchestration Platform placed first in customer satisfaction in the G2 Enterprise Grid Report for Data Quality Fall 2019 with a score of 4.9 out of 5the third consecutive quarter that Openprise achieved this score.

Key Points: 
  • SAN MATEO, Calif., Oct. 17, 2019 /PRNewswire/ --Openprise, the leader in data orchestration solutions for marketing and sales, today announced that the Openprise Data Orchestration Platform placed first in customer satisfaction in the G2 Enterprise Grid Report for Data Quality Fall 2019 with a score of 4.9 out of 5the third consecutive quarter that Openprise achieved this score.
  • Openprise also earned the top spot in the Customer Data Platform (CDP) Mid-Market Relationship Index.
  • Openprise also scored first in overall satisfaction in the G2 Grid Report for Customer Data Platform (CDP) Fall 2019.
  • Learn more about what real users have to say about the Openprise solution, visit G2's Openprise Data Orchestration Platform Reviews page.

The International Customer Management Institute Publishes Fourth Edition of Contact Center Management on Fast Forward

Retrieved on: 
Thursday, October 17, 2019
Marketing, Services marketing, E-commerce, Service industries, Business, Brad Cleveland, Customer experience, Omnichannel, Customer relationship management, Customer service

COLORADO SPRINGS, Colo., Oct. 17, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, celebrates the latest edition of Brad Clevelands book Contact Center Management on Fast Forward.

Key Points: 
  • COLORADO SPRINGS, Colo., Oct. 17, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, celebrates the latest edition of Brad Clevelands book Contact Center Management on Fast Forward.
  • Cleveland, who is an Amazon.com best-selling author, penned the new edition to reflect current trends in contact center management while outlining new strategies for digital transformation, omnichannel management, virtual staffing, emerging technologies and customer experience roadmaps.
  • Whether youre new to the customer service space or an industry veteran, the updates and knowledge cascaded in Contact Center Management on Fast Forward make this a must have book for a plethora of contact center roles.
  • The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center.

JOANN Partners with Gladly to Personalize Customer Service, Creating Happier Crafters

Retrieved on: 
Thursday, October 17, 2019
Marketing, Services marketing, E-commerce, Microeconomics, Business, Brand management, Omnichannel, JetBlue, Customer relationship management, Customer experience

Within the first month of using Gladly, JOANN reduced its weekly backlog of customer emails by 93 percent, and cut email response times by 70 percent.

Key Points: 
  • Within the first month of using Gladly, JOANN reduced its weekly backlog of customer emails by 93 percent, and cut email response times by 70 percent.
  • As it grows its omnichannel and e-commerce capabilities, JOANN is also focused on modernizing the customer experience across all of its channels.
  • Since our partnership with Gladly, our customers could not be happier, said Drew Chamberlain, Director of Store Operations and Customer Experience at JOANN.
  • With Gladly, the worlds most innovative consumer companies like JetBlue, JOANN, and TUMI develop lifelong customer relationships, not one-off experiences.

How Can an Effective Customer Segmentation Strategy Improve Customer Experiences? Quantzig’s Latest Success Story Offers In-Depth Insights

Retrieved on: 
Thursday, October 17, 2019
Restaurant, Bar, Food, Beverage, Marketing, Retail, Communications, Economy, Business, Articles, Business intelligence, Market research, Formal sciences, Customer analytics, Analytics, Customer relationship management, Market segmentation, Customer retention, Psychographic segmentation

Request a free brochure of our analytics solutions to learn how customer segmentation analytics solutions can help you reduce attrition, enhance customer lifetime value, and maximize profitability.

Key Points: 
  • Request a free brochure of our analytics solutions to learn how customer segmentation analytics solutions can help you reduce attrition, enhance customer lifetime value, and maximize profitability.
  • Also, the client wanted to leverage customer segmentation analytics to better understand consumer preferences with regards to their offerings.
  • Quantzigs customer segmentation engagement empowered the fast food brand to:
    Gain limited-time complimentary access to our analytics platform and learn how our customer segmentation analytics solutions can help you improve customer retention.
  • Quantzig's customer segmentation engagement offered predictive insights on:
    Identifying profitable segments based on customer needs, behaviors, and demographics
    Quantzigs customer analytics solution can help you gain actionable insights that you can leverage to improve customer relationships and drive loyalty.

Vision Critical Empowers Organizations to Gain Active Consent to Collect and Use Direct Customer Data

Retrieved on: 
Thursday, October 17, 2019
Marketing, Communications, Technology, Search engine marketing, Software, Internet, Customer relationship management, Information technology management, Customer data, Business process management

Today its easy for organizations to do the wrong thing with customer data.

Key Points: 
  • Today its easy for organizations to do the wrong thing with customer data.
  • There
    will be no consent without value shared back to the customer," said Scott Miller, Vision Critical CEO.
  • Created by Vision Criticals team of insights professionals, 14 new activity templates in Sparq Fall 19 enable organizations to easily gain active consent to collect the direct customer data necessary to drive insights for the most common methodologies.
  • Using proprietary technology and processes, Vision Critical is able to deeply engage any audience to increase voluntary customer data capture and apply that data to improve customer experience.

SalesAgility announces 7th UK Open Source Awards, 2020

Retrieved on: 
Thursday, October 17, 2019
Marketing, SuiteCRM, Customer relationship management, Business, Economy

STIRLING, Scotland, Oct. 17, 2019 /PRNewswire-PRWeb/ --SalesAgility are delighted to announce that the 7th UK Open Source Awards (UKOSA) will take place on Thursday May 21st 2020.

Key Points: 
  • STIRLING, Scotland, Oct. 17, 2019 /PRNewswire-PRWeb/ --SalesAgility are delighted to announce that the 7th UK Open Source Awards (UKOSA) will take place on Thursday May 21st 2020.
  • Public Sector and Third Sector Award for an outstanding Open Source project in the UK public sector or third sector.
  • "SalesAgility are delighted to once again be involved in the UK Open Source Awards 2020.
  • SalesAgility, the award organisers, are the creators and maintainers of SuiteCRM, the world's most popular Open Source Customer Relationship Management (CRM) application.

Waters Corporation Invests in Customer Experience with Adoption of Salesforce CRM Solution

Retrieved on: 
Wednesday, October 16, 2019
Marketing, Business, E-commerce, Information technology management, salesforce.com, Customer relationship management, Hoopla Software, Draft:Why should business use customer relationship management

To build deeper customer relationships, provide superior service and scale internationally, the company selected Salesforce as its global CRM platform.

Key Points: 
  • To build deeper customer relationships, provide superior service and scale internationally, the company selected Salesforce as its global CRM platform.
  • With Salesforce, Waters' sales and service teams will get a 360-degree view of each customer.
  • Salesforce will also empower Waters' highly-specialized sales representatives to spend less time in their CRM and more time interacting with their customers.
  • Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age.

Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement

Retrieved on: 
Wednesday, October 16, 2019
Professional services, Marketing, Data management, Communications, Technology, Software, Consulting, Customer relationship management, Zendesk

Zendesk, Inc. (NYSE: ZEN) today announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesks global ecosystem of partners need to help their customers deliver a better customer experience.

Key Points: 
  • Zendesk, Inc. (NYSE: ZEN) today announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesks global ecosystem of partners need to help their customers deliver a better customer experience.
  • The program is designed to enable partners to build an industry-leading customer experience practice and rewards partners based on competencies and results with a comprehensive certification program and incentives.
  • At the same time, the Zendesk Partner Program can be tailored to meet the needs of partners different business models, offering the flexibility to support partners as their businesses evolve.
  • We recognize that significant evolutions are underway in the traditional partner model, and we look forward to growing our partner ecosystem and helping our partners deliver better customer experiences.