Customer satisfaction

Customer Journey Management Leader Kitewheel Releases 2020 Predictions for Customer Experience (CX)

Retrieved on: 
Tuesday, December 3, 2019
Marketing, Business, Services marketing, Microeconomics, Customer relationship management, Brand management, Customer experience, Product management, Customer satisfaction, Customer data, Customer service, Medallia

Kitewheel President Mark Smith predicted three marquee trends across the customer experience landscape for 2020:

Key Points: 
  • Kitewheel President Mark Smith predicted three marquee trends across the customer experience landscape for 2020:
    Brands are going to put less effort into measuring Customer Experience as the leading way to gauge customer satisfaction and loyalty, opting instead to manage customer journeys.
  • Customer Journey Measurement, as opposed to CX measurement, will increasingly enable brands to effectively gauge customer convenience.
  • Technology keeps adding new channels and capabilities for brands to capture customer data, improve customer experience, and measure customer journeys.
  • Kitewheel empowers the world's largest businesses to understand and improve the consumer experience with the leading customer journey management platform.

Travelzoo Wins "Best Travel Deal Provider" in Germany for Third Year in a Row

Retrieved on: 
Tuesday, December 3, 2019
Travelzoo, Customer satisfaction, Business, Economy, Companies

The goal of this survey is to evaluate companies against the highest standards in the field of customer satisfaction.

Key Points: 
  • The goal of this survey is to evaluate companies against the highest standards in the field of customer satisfaction.
  • Christian Smart, General Manager of Travelzoo in Germany, commented, "We are honored to win this award for the third consecutive year.
  • Travelzoo provides our 28 million members insider deals and one-of-a-kind experiences personally reviewed by one of our deal experts around the globe.
  • With more than 25 offices worldwide, we have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences.

Poly Builds on its 50-year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction

Retrieved on: 
Tuesday, December 3, 2019
Services marketing, Customer satisfaction

These endpoints join Poly's portfolio of voice and video solutions designed to address the needs of the modern-day contact center and ultimately enhance customer satisfaction.

Key Points: 
  • These endpoints join Poly's portfolio of voice and video solutions designed to address the needs of the modern-day contact center and ultimately enhance customer satisfaction.
  • "Growing consumer expectations, ever-present social media touch-points, and brand transparency continue to increase the demand for reliable communication tools within the contact center," said Richard Kenny, Senior Product Marketing Manager for the Contact Center, at Poly.
  • The EncorePro line provides scalable options for fully integrated audio and asset management for today's knowledgeable contact center workforce.
  • The MDA 500QD Series is designed for organizations moving their contact center to the cloud.

Markforged Appoints Shai Terem as President and Chief Operating Officer

Retrieved on: 
Tuesday, December 3, 2019
Engineering, Technology, Manufacturing, Other Technology, Software, Other Manufacturing, Hardware, Articles, Business, Emerging technologies, Industrial design, Industrial processes, Services marketing, Economy, Terem, Terem, Customer satisfaction, 3D printing

Markforged , the leading provider of metal and carbon fiber 3D printers, today announced that it has appointed Shai Terem to be its President and Chief Operating Officer.

Key Points: 
  • Markforged , the leading provider of metal and carbon fiber 3D printers, today announced that it has appointed Shai Terem to be its President and Chief Operating Officer.
  • Terem joins Markforged with significant operational and leadership experience in the industrial 3D printing sector.
  • While there, Terem successfully relocated the companys headquarters, restructured its go-to-market strategy, and grew customer satisfaction rates without sacrificing profitability.
  • Markforged is unmatched when it comes to customer satisfaction and true love for its product, said Terem.

Wealth Management Apps Underperform Other Consumer Financial Apps, J.D. Power Finds

Retrieved on: 
Tuesday, December 3, 2019
Technology, Mobile, Wireless, Professional services, Finance, Services marketing, Customer satisfaction, Mobile app

Wealth Management Mobile App Satisfaction StudyVolume 2, released today, customer satisfaction with wealth mobile apps significantly lags those provided by other consumer financial companies, including credit cards, retail banks and insurance.

Key Points: 
  • Wealth Management Mobile App Satisfaction StudyVolume 2, released today, customer satisfaction with wealth mobile apps significantly lags those provided by other consumer financial companies, including credit cards, retail banks and insurance.
  • View the full release here: https://www.businesswire.com/news/home/20191203005244/en/
    The stakes are incredibly high for wealth management firms to deliver an exceptional mobile experience, said Michael Foy, Senior Director of Wealth & Lending Intelligence at J.D.
  • Following are key findings of the study:
    Wealth management apps are behind: The average overall customer satisfaction score for wealth management mobile apps is 846 (on a 1,000-point scale).
  • Wealth Management Mobile App Satisfaction Study evaluates customer satisfaction with wealth management mobile apps based on five factors (in order of importance): range of services; clarity of information; ease of navigating app; appearance; and speed of screens loading.

Christian Brothers Automotive Ranked #1 in Customer Satisfaction* by J.D. Power in National Study

Retrieved on: 
Tuesday, December 3, 2019
Services marketing, Marketing, Business, Microeconomics, Customer satisfaction, Customer experience, Congregation of Christian Brothers

HOUSTON, Dec. 3, 2019 /PRNewswire/ -- Christian Brothers Automotive Corporation continues to set the standard for a superior customer experience with the results of a recent study by J.D.

Key Points: 
  • HOUSTON, Dec. 3, 2019 /PRNewswire/ -- Christian Brothers Automotive Corporation continues to set the standard for a superior customer experience with the results of a recent study by J.D.
  • Based on responses from more than 12,500 vehicle owners, Christian Brothers earned the award for ranking #1 in customer satisfaction for general maintenance in the J.D.
  • Power for making a positive difference in our customers' service experience," said Donnie Carr, president of Christian Brothers.
  • Dedicated to its brand mission "To love your neighbor as yourself," Christian Brothers Automotive has firmly planted its roots in faith, honesty and trust.

New Study Reveals How Consumers Choose Local Businesses in 2020

Retrieved on: 
Monday, December 2, 2019
Review websites, Software, Operating systems, Websites, Yelp, TripAdvisor, Glassdoor, Customer satisfaction

That's according to a brand new study by digital marketing agency Ignite Visibility, who surveyed over 500 searchers to gain insight into local search habits and the factors that most influence consumers' decision to visit a store.

Key Points: 
  • That's according to a brand new study by digital marketing agency Ignite Visibility, who surveyed over 500 searchers to gain insight into local search habits and the factors that most influence consumers' decision to visit a store.
  • For example, even with the rise of Yelp, TripAdvisor, and a myriad of other local review sites, many still rely on old standbys like Yahoo and White Pages when it comes to finding information and reviews on local businesses.
  • But businesses can rest easy when it comes to Glassdoor; 89% of respondents do not check the site for reviews when considering a purchase from a local business.
  • We are committed to the Ignite Visibility motto pertaining to the three "R's of customer satisfaction: relationships, responsiveness and results".

Employment Screening Resources (ESR) Named a Top Pre-Employment Screening Service Company for Enterprise Organizations by HRO Today Magazine's Baker's Dozen

Retrieved on: 
Tuesday, November 26, 2019
Services marketing, Customer satisfaction, Dozen, Articles, Screening, Terminology, Draft:HRO Today

SACRAMENTO, Calif., Nov. 26, 2019 /PRNewswire/ -- Employment Screening Resources (ESR) a leading global background check provider has been named a top screening firm for enterprise-sized organizations based on to the 2019 HRO Today Magazine's Baker's Dozen Customer Satisfaction Ratings for Pre-Employment Screening .

Key Points: 
  • SACRAMENTO, Calif., Nov. 26, 2019 /PRNewswire/ -- Employment Screening Resources (ESR) a leading global background check provider has been named a top screening firm for enterprise-sized organizations based on to the 2019 HRO Today Magazine's Baker's Dozen Customer Satisfaction Ratings for Pre-Employment Screening .
  • ESR ranked third as an Overall Enterprise Leaderand Enterprise Quality of Service Leader, and in the top ten for Enterprise Breadth of Service Leaders and Enterprise Size of Deal Leaders.
  • The HRO Today Magazine's Baker's Dozen Customer Satisfaction Ratings for Pre-Employment Screening were based solely on feedback that HRO Today collected annually through an online survey distributed to buyersof the rated services.
  • To determine an overall ranking from this data, HRO Today analyzed results across three subcategories: service breadth, deal sizes, and service quality.

Every Alexander's Office Earns Atlas' Milton M. Hill Quality Award…Again

Retrieved on: 
Tuesday, November 26, 2019
Business, Services marketing, Quality management, Customer satisfaction, Atlas Van Lines, Quality, Economy, Companies

TUSTIN, Calif., Nov. 26, 2019 /PRNewswire/ --Atlas Van Lines' Milton M. Hill Quality Award is the ultimate measure of a moving company's quality.

Key Points: 
  • TUSTIN, Calif., Nov. 26, 2019 /PRNewswire/ --Atlas Van Lines' Milton M. Hill Quality Award is the ultimate measure of a moving company's quality.
  • Alexander's Mobility Services has won this award 160 times since its inception, more than any other Atlas multi-agency.
  • This achievement is particularly significant for Alexander's as it is named to honor the contributions of Alexander's former president, Milt Hill.
  • The Quality Award encompasses rigorous standards in twelve areas from customer satisfaction to claims performance to the use of technology.

Telecom Firm Improves Customer Satisfaction Through the Implementation of a Customer Feedback Analytics Model | Schedule a One-on-one Free Demo with Quantzig’s Analytics Experts to Learn More

Retrieved on: 
Tuesday, November 26, 2019
Technology, Marketing, Communications, Telecommunications, Marketing, Business, Economy, Services marketing, Business intelligence, Customer experience, Market research, Brand management, Customer analytics, Personalized marketing, Analytics, Customer satisfaction

Request a FREE proposal to learn more about the benefits of customer segmentation analytics.

Key Points: 
  • Request a FREE proposal to learn more about the benefits of customer segmentation analytics.
  • Talk to our analytics experts to learn more about the business benefits of customer satisfaction analytics.
  • According to the customer analytics experts at Quantzig, Our customer satisfaction analytics solutions can be customized to help you streamline customer experiences through targeted campaigns and personalized marketing messages.
  • They wanted to leverage our customer satisfaction analytics expertise to implement appropriate models and improve the customer feedback mechanism.