Customer satisfaction

The Top Six Metrics Every CIO Should Measure and Act On, According to New Research From Info-Tech Research Group

Retrieved on: 
Thursday, December 15, 2022
Risk management, CIO, Software, CIOS, Research, Plan, Bank account, Multimedia, Marketing, Information technology, Customer satisfaction, HR, Lute, Organization, Customer service, Management, Recycling

By using priority metrics, CIOs can make incremental improvements that can be measured and reported on, making program maturation a natural progress.

Key Points: 
  • By using priority metrics, CIOs can make incremental improvements that can be measured and reported on, making program maturation a natural progress.
  • "Strategic CIOs monitor the right metrics relevant to their priorities, regardless of industry or organization,"says Brittany Lutes , senior research analyst at Info-Tech Research Group.
  • "When CIOs provide a laundry list of metrics to stakeholders, it demonstrates that they are probably measuring more metrics than they truly could action.
  • The firm recommends CIOs measure strategic business metrics related to people or stakeholders that will impact the business.

Mphasis is a runner-up at the Wells Fargo Innovation Challenge 2022 - 'Designing the Multi-X Future'

Retrieved on: 
Thursday, December 15, 2022
Self-driving car, BSE, Corporation, Housing, Innovation, Wealth, CIO, Specialization, Investment management, LAUNCH (Innovation Challenge), DLT, ALTA, Architecture, Distributed ledger technology law, SVP, TM, Commercial bank, Distributed ledger, Investment banking, World Innovation Summit for Education, Information technology, Customer satisfaction, Organization, Cryptocurrency, Mphasis, Wells Fargo

NEW YORK, Dec. 15, 2022 /PRNewswire/ -- Mphasis, an information technology (IT) solutions provider specializing in cloud and cognitive services, announced today that it was a runner-up at the Wells Fargo Innovation Challenge 2022 - 'Designing the Multi-X Future'. The challenge identified organizations who have reimagined their financial journeys to build a more interconnected and approachable multi-player and multi-economies experience termed the Multi-X Future. Mphasis was recognized for its innovative distributed ledger technology (DLT)-based deep tier finance platform, ALTA™.

Key Points: 
  • "We are excited to have been recognized among the top three finalists in the Wells Fargo Innovation Challenge.
  • The finalists also received an opportunity to work hands-on with leaders representing a diverse mix of perspectives across Wells Fargo.
  • We are excited to recognize Mphasis as their solution is a testimony of turning new ideas into reality," said Chintan Mehta, CIO, Wells Fargo.
  • The Innovation Challenge was conducted across three phases and the top three finalists presented their solutions at Wells Fargo's Innovation Summit in San Francisco in early November.

Ecotrak Releases Techtrak Mobile Application to Connect Service Technicians with Business Customers

Retrieved on: 
Wednesday, December 7, 2022
Maintenance, Field, Apple, Texas Roadhouse, Service, Software as a service, Customer satisfaction, ETA, Dutch Bros. Coffee, Map, Artificial intelligence, Asset management, Service provider, Facility management, Inspire Brands, Customer service

IRVINE, Calif., Dec. 7, 2022 /PRNewswire/ -- Today, Ecotrak, the leading facility and asset management software, announced the launch of Techtrak, an asset-centric field service management mobile application, enabling Service Providers and Field Service Technicians to manage work orders, assets, create proposals, communicate with customers and invoice on-the-go.

Key Points: 
  • Ecotrak's New Field Service Management Mobile App, Techtrak, Increases Technician Productivity and Customer Satisfaction In the Field
    IRVINE, Calif., Dec. 7, 2022 /PRNewswire/ -- Today, Ecotrak, the leading facility and asset management software, announced the launch of Techtrak, an asset-centric field service management mobile application, enabling Service Providers and Field Service Technicians to manage work orders, assets, create proposals, communicate with customers and invoice on-the-go.
  • Techtrak is the official mobile application of Ecotrak's nationwide network of over 13,000 Service Providers servicing Ecotrak's 10,000+ customers.
  • The fast, modern, and intuitive mobile application allows Service Providers to work with customers in real-time.
  • The Techtrak mobile application is available for download to Ecotrak Service Providers on the Apple App or Google Play Stores.

Broadvoice Named Finalist in North American Customer Centricity Awards

Retrieved on: 
Wednesday, December 7, 2022
Customer satisfaction, UC, Commerce, CCAA, Human, PBX, Super Mario, NPS, Microsoft Teams, Unified communications as a service, NACC, Unified communications, CSAT, Microsoft, SIP, Organization, Video game console, Online shopping, BroadVoice

LOS ANGELES, Dec. 7, 2022 /PRNewswire/ -- Broadvoice®, a provider of hosted voice, unified communications (UCaaS), call center (CCaaS) and SIP trunking services for businesses, was named a finalist in the 2022 North American Customer Centricity (NACC) Awards, presented by ARCET Global. Broadvoice is among the top three nominees for Best Customer Experience Strategy for companies under 1,000 employees.

Key Points: 
  • LOS ANGELES, Dec. 7, 2022 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications (UCaaS), call center (CCaaS) and SIP trunking services for businesses, was named a finalist in the 2022 North American Customer Centricity (NACC) Awards, presented by ARCET Global .
  • Broadvoice was honored for its 90-Day Customer Success Program for businesses using its proprietary Broadvoice b-hive UCaaS platform.
  • "We're honored to be named North American Customer Centricity award finalist based on the strength of our 90-Day Customer Success Program," said Herb Pyles, Chief Operating Officer of Broadvoice.
  • We are motivated by transformational knowledge sharing and celebrating best practices; we're the only organization to manage an international business community fueled by recognition programs, including the North American Customer Centricity Awards, which promote global best practice.

GoBolt Secures $75M in Series C Financing

Retrieved on: 
Wednesday, December 7, 2022
Automation, BDC, Entrepreneurship, IKEA, Rove, Robotics, Investment, Growth, Multimedia, Senior, Eye, Customer satisfaction, EDC, Carbon, Renewable energy, Online shopping

"GoBolt has always taken pride in being an innovative force within an antiquated industry -- we're constantly keeping an eye on what's next while also creating a more sustainable future for the logistics industry," said Mark Ang, CEO and Co-Founder of GoBolt. "This round of funding will help us lean farther into the areas we're already leading, such as our proprietary technology and growing electric fleet. It will also enable us to embrace other innovations changing our industry like warehouse automation."

Key Points: 
  • Guided by Co-Founder and CEO Mark Ang, GoBolt more than doubled revenue from 2021 to 2022, bringing the company to 5,200% growth since 2018.
  • "Ingka Investments is delighted to increase our investment stake in GoBolt and support their continued growth.
  • We are eager to support GoBolt in growing its position as a next-generation logistics company, including increasing their electric fleet of vehicles.
  • By operating as an extension of each merchant's team, GoBolt provides reliable warehousing, pick and pack, shipping, and last-mile delivery.

ATU selects Avayler software to underpin new mobile repair and service operations across Germany

Retrieved on: 
Tuesday, December 6, 2022
Giant, ATU, Electricity, ATD, Halfords Autocentre, Plant, Software, Environment, Commercial, Carbon footprint, Recycling, Trustpilot, Rolls-Royce Phantom VIII, Universal, Traction, Natural gas, Hand, B2B, Approved Driving Instructors National Joint Council, Multimedia, Drive, Grahame McConechy, Customer satisfaction, Online shopping, Halfords

LONDON, Dec. 6, 2022 /PRNewswire/ -- Avayler, the B2B software arm of Halfords, the UK's largest provider of Motoring and Cycling products and services, today announced ATU has selected the Avayler mobile solution to support the company's new mobile servicing and tyre installation service division. Avayler Mobile will initially be rolled out in Munich as part of ATU's "Mobile Workshop" pilot project, with further plans of expansion throughout Germany. The solution provides integrated customer-facing and back-office software to optimise operational efficiency of mobile van operations to ensure the highest levels of customer-centricity, from appointment booking through to job completion.

Key Points: 
  • Avayler Mobile will initially be rolled out in Munich as part of ATU's "Mobile Workshop" pilot project, with further plans of expansion throughout Germany.
  • ATU selected Avayler Mobile after a market review that included on-site visits to see the Avayler solution in action for the Halfords Mobile Expert network of 253 consumer vans and 440 commercial vans in the UK.
  • Traction continues for the Avayler business unit, as ATU becomes one of the latest major automotive repair and service providers worldwide to select Avayler software following its launch in July 2021.
  • Avayler also helps automotive businesses looking for new competitive edge to profitably provide mobile service delivery to their customers.

ATU selects Avayler software to underpin new mobile repair and service operations across Germany

Retrieved on: 
Tuesday, December 6, 2022
Giant, ATU, Electricity, ATD, Halfords Autocentre, Plant, Software, Environment, Commercial, Carbon footprint, Recycling, Trustpilot, Rolls-Royce Phantom VIII, Universal, Traction, Natural gas, Hand, B2B, Approved Driving Instructors National Joint Council, Drive, Grahame McConechy, Customer satisfaction, Online shopping, Halfords

LONDON, Dec. 6, 2022 /PRNewswire/ -- Avayler, the B2B software arm of Halfords, the UK's largest provider of Motoring and Cycling products and services, today announced ATU has selected the Avayler mobile solution to support the company's new mobile servicing and tyre installation service division. Avayler Mobile will initially be rolled out in Munich as part of ATU's "Mobile Workshop" pilot project, with further plans of expansion throughout Germany. The solution provides integrated customer-facing and back-office software to optimise operational efficiency of mobile van operations to ensure the highest levels of customer-centricity, from appointment booking through to job completion.

Key Points: 
  • Avayler Mobile will initially be rolled out in Munich as part of ATU's "Mobile Workshop" pilot project, with further plans of expansion throughout Germany.
  • ATU selected Avayler Mobile after a market review that included on-site visits to see the Avayler solution in action for the Halfords Mobile Expert network of 253 consumer vans and 440 commercial vans in the UK.
  • Traction continues for the Avayler business unit, as ATU becomes one of the latest major automotive repair and service providers worldwide to select Avayler software following its launch in July 2021.
  • Avayler also helps automotive businesses looking for new competitive edge to profitably provide mobile service delivery to their customers.

Material Introduces its Inaugural Fidelity Index, Ranking 165 Consumer Brands on Strength of Customer Relationships

Retrieved on: 
Monday, December 5, 2022
Net, Apple Pay, ROI, Nintendo, Food, Samsung, USAA, CX, NPS, Unique, Research, PlayStation, Lego, Index, Fidelity, CSAT, Google Maps, Growth, Multimedia, Behavioural sciences, Customer experience, Beauty, Customer satisfaction, Marketing, Cassette tape, Retail, Subaru

LOS ANGELES, Dec. 5, 2022 /PRNewswire/ -- Material, a digital experience transformation company helping companies revolutionize their customer relationships, today announced the launch of its inaugural Material Fidelity Index, which ranks 165 consumer brands by measuring each brands depth of customer-centricity. This year's identified top 10 brands are USAA, Lego, Subaru, PlayStation, Toyota, Always, Samsung, Google Maps, Nintendo and Apple Pay.

Key Points: 
  • LOS ANGELES, Dec. 5, 2022 /PRNewswire/ -- Material , a digital experience transformation company helping companies revolutionize their customer relationships, today announced the launch of its inaugural Material Fidelity Index , which ranks 165 consumer brands by measuring each brands depth of customer-centricity.
  • The Material Fidelity Index ranks 165 consumer brands by measuring each brands depth of customer-centricity.
  • Developed to help companies better understand the metrics that matter, the Material Fidelity Index uncovers a distinct set of drivers, from user-friendliness to inclusiveness, to measure the strength of a brand's customer relationship, or "fidelity."
  • "The Material Fidelity Index is a powerful, valuable tool giving business leaders insight about the highest value strike points for customer experience transformation.

National Business Research Institute Recognizes Dimmick Group Peterbilt

Retrieved on: 
Thursday, December 1, 2022
Organization, Culture, Best, Market research, Russell, National Business Research Institute, Big data, Machine learning, Artificial intelligence, NBRI, Thought, Job satisfaction, Behavior, Customer experience, Customer, Benchmarking, Root cause analysis, Peterbilt, Service Excellence Awards, Customer satisfaction, Management, Marketing

PLANO, Texas, Dec. 1, 2022 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to welcome Dimmick Group Peterbilt the NBRI Circle of Excellence!

Key Points: 
  • PLANO, Texas, Dec. 1, 2022 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to welcome Dimmick Group Peterbilt the NBRI Circle of Excellence!
  • Dimmick Group Peterbilt is compared to or benchmarked against its industry which is a subset of NBRI's Big Data of 10.5 billion survey answers.
  • NBRI commends the leadership of Dimmick Group Peterbilt for their commitment to scientific, psychological research of its Customers and continuous improvement of its Customer experience.
  • Dimmick Group Peterbilt embraces the Best Practice of continually assessing and targeting the variables that drive Customer Satisfaction, including job satisfaction, management style, culture, and fairness.

Hologic Ranked #1 for Mammography System Performance and Customer Satisfaction for 10th Consecutive Year

Retrieved on: 
Thursday, December 1, 2022
Oncology, Medical Devices, Health, Consumer, Women, Radiology, COVID-19, Cervical cancer, SM, IMV, Corporation, Customer satisfaction, Partnership, IBM Global Services, Patient, Uterine fibroid, News, Sale, Research, Woman, Breast cancer, HOLX, FDA, Medicine, Medical imaging, Risk management, Mammography, Breast, Hologic

Hologic, Inc. (Nasdaq: HOLX), an innovative medical technology company primarily focused on improving womens health, swept the 2022 IMV ServiceTrak Awards for Mammography, taking home awards for Best Service, Best Customer Satisfaction and Best System Performance.

Key Points: 
  • Hologic, Inc. (Nasdaq: HOLX), an innovative medical technology company primarily focused on improving womens health, swept the 2022 IMV ServiceTrak Awards for Mammography, taking home awards for Best Service, Best Customer Satisfaction and Best System Performance.
  • This is the 10th consecutive year that Hologic has ranked first in the industry for Mammography System Performance and Customer Satisfaction and the eighth year for Mammography Service.
  • Because of their focus and dedication, weve delivered exceptional outcomes and experiences for our customers and the patients they serve.
  • This news release may contain forward-looking information that involves risks and uncertainties, including statements about the use of Hologic products.