Customer satisfaction

Global Customers Rank Advantest THE BEST Test Equipment Supplier in 2023 and the #1 Large Supplier of Chip Making Equipment in Annual Customer Satisfaction Survey

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Monday, May 22, 2023

Semiconductor, OSAT, Partnership, Commitment, ATE, Trust, SOC, BEST, Johnston County Career and Technical Leadership Academy, Customer satisfaction, SAN, Logic, IDMS, TSE, Software, Partnering, Advantest

Advantest has now been named to the 10 BEST list for each of the 35 years that the survey has been in existence.

Key Points:

Advantest has now been named to the 10 BEST list for each of the 35 years that the survey has been in existence.
According to TechInsights, Advantest, THE BEST supplier of test equipment in 2020, 2021 and 2022, was again the leading test equipment supplier in 2023.
The company also RANKED 1st in the 10 BEST list of large suppliers of chip making equipment, for the fourth consecutive year.
In the 2023 survey, Advantest achieved superior customer ratings in the areas of Partnering, Recommended Supplier, Trust in Supplier, Technical Leadership, and Commitment.

Mercedes-Benz USA Announces Key Executive Appointments

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Thursday, May 18, 2023

Marketing, Advertising, Communications, Autonomous Driving, Vehicles, Other Automotive, Tires & Rubber, Recreational Vehicles, Performance & Special Interest, Off-Road Trucks & SUVs, Motorcycles, Retail, Fleet Management, EV, Electric Vehicles, Aftermarket, Automotive, Delivery Services, Alternative Vehicles, Fuels, Trucking, Vehicle Technology, Transport, General Automotive, Automotive Manufacturing, Manufacturing, Logistics, Supply Chain Management, Smart, Herman Miller, Sales & Marketing Executives International, HTC Global Services, Mercedes-Benz, Senior, MB, Head, Customer, Hill+Knowlton Strategies, Mercedes-Benz Group, Mercedes-Benz Truck Racing, Multimedia, History of the Georgia Institute of Technology, CMO, MBUSI, MBK, Shiseido, Brand, Mercedes-Benz USA, State, Cadillac, Customer service, Customer satisfaction, Global Brands Group, PR, Bernhard Scheuble, Car dealership, Automotive industry

Mercedes-Benz USA (MBUSA) announced today, three executive appointments to its U.S. leadership team.

Key Points:

Mercedes-Benz USA (MBUSA) announced today, three executive appointments to its U.S. leadership team.
Lee served two executive roles at luxury automotive brand Cadillac, including Global Brand Director of BOOK by Cadillac and Director of Brand Marketing during her six year tenure.
Previously responsible for Sales Vans, Heike Scheuble is promoted to Managing Director, Mercedes-Benz Vans USA.
Jee-Seop Kim was appointed as Head of Customer Services of Mercedes-Benz USA, succeeding Dianna du Preez, who retired from MBUSA earlier this year.

Apple Secures Top Spot in Cell Phone Market but Shares Lead Among 5G Phones With Samsung, ACSI Data Show

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Tuesday, May 16, 2023

On the manufacturer side, ACSI data show a clear consumer preference for devices with 5G capability across all companies.”

Key Points:

On the manufacturer side, ACSI data show a clear consumer preference for devices with 5G capability across all companies.”
Apple leads all cell phone manufacturers overall after improving 1% to an ACSI score of 81.
For the first time, ACSI compares cell phones with 5G capability to other models.
Apple and Samsung lead all 5G cell phones at 81 apiece followed by Google (80) and Motorola (76).
Among cell phones without 5G capability, Apple earns the highest mark with an ACSI score of 78.

Fubo Announces 2023 Season Partnership With Boston Red Sox

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Monday, May 1, 2023

FuboTV Inc. (NYSE: FUBO), the leading sports-first live TV streaming platform, announced today that it is now a proud partner of the Boston Red Sox through a partnership for the 2023 season.

Key Points:

FuboTV Inc. (NYSE: FUBO), the leading sports-first live TV streaming platform, announced today that it is now a proud partner of the Boston Red Sox through a partnership for the 2023 season.
The partnership with the Red Sox is a natural extension for Fubo, which already holds a strong presence in the Boston market through its significant local sports coverage of the Red Sox, Patriots, Celtics and Bruins.
“Fubo customers are very passionate about sports, and Boston sports fans are obviously very passionate about the Red Sox, making this partnership even more special,” said Yale Wang, SVP, marketing, Fubo.
Power.”
“The Boston Red Sox are proud to team up with Fubo as their first MLB Club relationship, and their industry leading status in sports streaming make them a natural choice as a partner of the club,” said Troup Parkinson, EVP, partnerships, Boston Red Sox.

Avaya Named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th Consecutive Year by the Customer Relationship Management Institute (CRMI)

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Tuesday, April 25, 2023

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI).

Key Points:

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI).
The scores and recognition solidify Avaya’s position as a leader effectively delivering exceptional customer experiences.
“While many organizations tout their customer service prowess, Avaya’s support service teams doubled down on their efforts working diligently on a global level to ensure they’re providing the highest caliber of customer service,” said Tammie Briscoe, Vice President of Customer Support, Avaya.
The process of determining NFSB recipients begins with evaluating customer satisfaction processes and reviewing customer ratings in such categories as technical support, field service, account management, professional services, customer training, depot repair, and customer service and support, among others.

Red Canary Surpasses $100M in Annual Recurring Revenue

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Thursday, April 20, 2023

DENVER, April 20, 2023 /PRNewswire/ -- Red Canary, a leader in managed detection and response, today announced it has surpassed $100 million in annual recurring revenue. This milestone is validation that the software-driven MDR approach pioneered by Red Canary is delivering customer value at scale. Nearly 1,000 customers, including many of the world's largest and fastest growing companies, trust Red Canary's industry-leading technology to protect their environments from cybersecurity threats. By providing industry-best detection and response across cloud workloads, identities, SaaS applications, networks, and endpoints, Red Canary is able to find and stop these threats, no matter where adversaries choose to attack.

Key Points:

DENVER, April 20, 2023 /PRNewswire/ -- Red Canary, a leader in managed detection and response, today announced it has surpassed $100 million in annual recurring revenue.
This milestone is validation that the software-driven MDR approach pioneered by Red Canary is delivering customer value at scale.
Since inception, Red Canary has raised $86 million from investors, including Summit Partners, Noro-Moseley Partners, Access Venture Partners, and Legion Capital.
We are thrilled to partner with the entire Red Canary team as they continue to scale."

Corvias Recognized for On-Campus Housing Resident Satisfaction at Purdue University

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Tuesday, April 18, 2023

Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at Purdue University .

Key Points:

Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at Purdue University .
At Purdue University, which is known for its innovation and cutting-edge research, Corvias serves approximately 1,300 residents and received an Exceptional Company Score of a nearly 4.7 out of a 5.0 rating.
View the full release here: https://www.businesswire.com/news/home/20230418005348/en/
Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at Purdue University.
(Photo: Business Wire)
“This designation is a testament to our teams’ commitment to Purdue’s residents daily," said Chris Wilson, Chief Executive Officer of Corvias.

Call Center Attrition Rate - It is Now the Most Important KPI

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Thursday, April 13, 2023

KPI, WFH, Motivation, Absenteeism, FCR, SQM, First Call Resolution, CSAT, CX, Unemployment, Benchmarking, Research, Customer satisfaction, Retail

That is not to say these KPIs are not important; they are, but maybe it's time to shift focus to call center turnover as the most important KPI .

Key Points:

That is not to say these KPIs are not important; they are, but maybe it's time to shift focus to call center turnover as the most important KPI .
As a result of the higher agent turnover, job burnout , absenteeism, operating cost, and lower FCR and Csat, you can strongly argue that call center turnover is the most important KPI.
This belief is because call center turnover KPI is crucial for helping manage a call center's operating practices efficiently and effectively.
Based on call center turnover for the last two years, the industry standard for call center turnover is 35% or lower.

Corvias Recognized for On-Campus Housing Resident Satisfaction at the Alabama College of Osteopathic Medicine

Retrieved on:

Wednesday, April 5, 2023

Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at the Alabama College of Osteopathic Medicine (ACOM) .

Key Points:

Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at the Alabama College of Osteopathic Medicine (ACOM) .
View the full release here: https://www.businesswire.com/news/home/20230405005136/en/
Corvias Property Management was awarded the SatisFacts “Community Award for 2022” for delivering exceptional student housing services at the Alabama College of Osteopathic Medicine (ACOM).
(Photo: Business Wire)
“This rating is a testament to the strength of our partnerships,” said Chris Wilson, chief executive officer of Corvias.
Learn more about Corvias Property Management and their student housing services at ACOM, here .

AutoZone Announces Change to Executive Committee

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Thursday, March 30, 2023

Executive Committee, Customer satisfaction, Policy, AutoZone, Jenna, Employment, Senior, General counsel, NYSE, AZO, Management

Jenna will come to AutoZone from Baker Donelson where she served as managing shareholder of the law firm’s Birmingham office.

Key Points:

Jenna will come to AutoZone from Baker Donelson where she served as managing shareholder of the law firm’s Birmingham office.
Jenna has earned several professional honors and distinctions throughout her legal career and is an AV Preeminent Peer Rated attorney.
Jenna will be a member of the Company’s Executive Committee and report to Bill Rhodes, Chairman, President and CEO, Customer Satisfaction.
It is a pleasure to welcome Jenna to our Executive Committee,” said Rhodes.