Customer satisfaction

Good Neighbor Pharmacy Receives “#1 in Customer Satisfaction Among Chain Drug Store Pharmacies” From J.D. Power for 7th Consecutive Year

Retrieved on: 
Friday, July 28, 2023
Research, Managed Care, General Health, Pharmaceutical, Telemedicine, Virtual Medicine, Data Management, Apps, Applications, Technology, Infectious Diseases, Health Technology, Science, Health, J.D. Power, Pharmacy, Good Neighbor Pharmacy, AmerisourceBergen, Long-term care, Index, Community, Patient, Customer satisfaction, GNP, Grocery store

Good Neighbor Pharmacy (GNP), a national independent pharmacy network offered through AmerisourceBergen, today announced that it has been ranked “First in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D.

Key Points: 
  • Good Neighbor Pharmacy (GNP), a national independent pharmacy network offered through AmerisourceBergen, today announced that it has been ranked “First in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D.
  • This is the 12th time that Good Neighbor Pharmacy has earned this recognition in the last 14 years and the network’s seventh consecutive win.
  • “I’d like to extend my sincere congratulations to our Good Neighbor Pharmacy members on receiving this prestigious recognition from J.D.
  • In addition to receiving the highest overall satisfaction ranking, Good Neighbor Pharmacy ranked #1 across six of the seven study factors, specifically:
    “I am honored to see Good Neighbor Pharmacy emerge once again as Best Chain Drug Store Pharmacy for Customer Satisfaction in the J.D.

iLending Earns Top Customer Satisfaction Recognition

Retrieved on: 
Tuesday, July 25, 2023
LendingTree, Sandrine Ilendou, Customer satisfaction, Bank

--- --- -- ---

Key Points: 
  • Englewood CO, July 25, 2023 (GLOBE NEWSWIRE) -- iLending , a national leader in automotive refinancing, is proud to announce they’ve again been recognized as the top Auto Refinance Company by LendingTree for Customer Satisfaction for Q2 2023.
  • At iLending, we focus on our clients and how we not only help them save money and skip car payments but also do so by delivering the best customer experience possible.
  • He added, “Even in this rate-challenged market, we continue to invest in the customer experience.
  • The focus has and will always remain on the client.”
    iLending is no stranger to earning Customer Satisfaction recognition from LendingTree.

IrisCX revolutionizes customer service with Session Score, the true measure of customer satisfaction

Retrieved on: 
Thursday, July 13, 2023
Software, Online Retail, Other Retail, Consumer Electronics, Consumer, Apps, Applications, Technology, Artificial Intelligence, Retail, Other Consumer, Audio, Video, Other Technology, Gartner, Face, PBX, Smartphone, Human, Privacy, DIY, Organization, NPS, Customer satisfaction, CSAT, Mobile phone, Online shopping, Customer service

Session Score gathers information about a customer’s satisfaction level in real time during a video call rather than relying on after-the-fact customer surveys and customer loyalty measures.

Key Points: 
  • Session Score gathers information about a customer’s satisfaction level in real time during a video call rather than relying on after-the-fact customer surveys and customer loyalty measures.
  • Session Score is a new feature of the IrisCX platform that is revolutionizing customer service.
  • Gartner expects contact center investment in customer service innovation to grow to $38.9 billion in 2027.
  • With Session Score, contact center leaders can actively detect outliers in their sales and service operations instead of simply relying on averages.

Customer Experience Management Market to Reach $32.87 Billion by 2030: Grand View Research, Inc.

Retrieved on: 
Tuesday, July 4, 2023
B2B, Marketing, City centre, USD, Oracle Corporation, Investment, Customer satisfaction, SAN, CEM, Tame (analytic tool), Growth, AI, BFSI, Deployment, Social media, Automation, Organization, Software, Retail, Video game

As businesses become more customer-centric, the customer experience management (CEM) market is expected to witness rapid growth in the forecast period.

Key Points: 
  • As businesses become more customer-centric, the customer experience management (CEM) market is expected to witness rapid growth in the forecast period.
  • Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of customer experience management platforms across industries.
  • Read 150 page market research report, " Customer Experience Management Market Size, Share, & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By End-use, By Region, And Segment Forecasts, 2023 - 2030 ", published by Grand View Research.
  • These developments would further drive the growth of the customer experience management market during the forecast period.

Customer Experience Management Market to Reach $32.87 Billion by 2030: Grand View Research, Inc.

Retrieved on: 
Tuesday, July 4, 2023
B2B, Marketing, City centre, USD, Oracle Corporation, Investment, Customer satisfaction, SAN, CEM, Tame (analytic tool), Growth, AI, BFSI, Deployment, Social media, Automation, Organization, Software, Retail, Video game

As businesses become more customer-centric, the customer experience management (CEM) market is expected to witness rapid growth in the forecast period.

Key Points: 
  • As businesses become more customer-centric, the customer experience management (CEM) market is expected to witness rapid growth in the forecast period.
  • Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of customer experience management platforms across industries.
  • Read 150 page market research report, " Customer Experience Management Market Size, Share, & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By End-use, By Region, And Segment Forecasts, 2023 - 2030 ", published by Grand View Research.
  • These developments would further drive the growth of the customer experience management market during the forecast period.

Forever New Leverages Riskified to Reduce Chargebacks by 84%, Maximize Ecommerce Revenues, and Enable a Seamless Shopping Experience

Retrieved on: 
Thursday, June 29, 2023
Software, Other Retail, Technology, Electronic Commerce, Online Retail, Fashion, Retail, Security, Risk management, System, Partnership, Fraud, Friction, Forever, ALDO, NYSE, Prada, Customer satisfaction, Interview Music, Data science, Online shopping, Riskified

With Riskified, Forever New maintains consistently high approval rates while minimizing chargeback costs, creating revenue certainty and bottom-line predictability in a volatile economic environment.

Key Points: 
  • With Riskified, Forever New maintains consistently high approval rates while minimizing chargeback costs, creating revenue certainty and bottom-line predictability in a volatile economic environment.
  • Forever New was established in Melbourne, Australia in 2006 and its fashion collections can be found in 400 stores worldwide.
  • Beloved by its customers, Forever New makes it a priority to provide a superior experience both online and off.
  • Riskified’s Chargeback Guarantee offering helped Forever New reduce chargebacks by more than 84%, improving the fashion retailer’s profit margins.

AccuLynx recognized as top construction management software by Capterra, GetApp, and Software Advice for another year in a row

Retrieved on: 
Tuesday, June 27, 2023
FrontRunners, Le Cirque World's Top Performers, Customer satisfaction, Software Advice, Online shopping, Capterra

CHICAGO, June 27th, 2023 /PRNewswire-PRWeb/ -- AccuLynx, the leading provider of all-in-one business management software for roofing contractors, today announced it has again been recognized as a top construction management software by popular review sites Capterra, GetApp, and Software Advice.

Key Points: 
  • CHICAGO, June 27th, 2023 /PRNewswire-PRWeb/ -- AccuLynx , the leading provider of all-in-one business management software for roofing contractors, today announced it has again been recognized as a top construction management software by popular review sites Capterra, GetApp, and Software Advice.
  • Capterra identified AccuLynx in its 2023 Construction Management Software Shortlist after analyzing more than 850 products in the category.
  • GetApp acknowledged AccuLynx as a 2023 Construction Management Software Category Leader.
  • Software Advice named AccuLynx as a 2023 Construction Management Software FrontRunner.

Newly Renovated Homes at Fort Meade Popular Among Military Families

Retrieved on: 
Monday, June 12, 2023
Commercial Building & Real Estate, Construction & Property, Defense, Other Defense, Building Systems, Continuing, University, Education, Intimate partner violence and U.S. military populations, Maintenance, Partnership, United States Army Installation Management Command, Probability, Army, IMCOM, Fort Meade, Quality of life, Intelligence, BAH, Multimedia, DASA, DOD, Sims, United States Department of the Army, Department of Defense Cyber Crime Center, Military, Motivation, Growth, Department of Defence, Customer satisfaction, Basic Allowance for Housing, Management, United States Army, Daniele Corvia, Housing

View the full release here: https://www.businesswire.com/news/home/20230612554716/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20230612554716/en/
    Recent Corvias upgrades at Fort Meade further support the Army’s recruitment, readiness, and resiliency goals, reflect resident feedback, and ensure access to affordable, convenient, and desirable housing options.
  • (Photo: Business Wire)
    Recognized as the nation’s defense center for information, intelligence, and cyber operations, it is critical, and a top priority for Fort Meade leadership, to provide secure and convenient on-base housing options to service members and their families.
  • The most recent renovations completed by Corvias at Fort Meade further exemplify its commitment to helping the Army and Department of Defense meet its need to provide quality on-post housing.
  • Since 2001, Corvias has been a partner to the U.S. Military under the Department of Defense’s Military Housing Privatization Initiative (MHPI) program.

AutoZone Vendor Summit Recognizes Contributions of Top Suppliers

Retrieved on: 
Thursday, June 8, 2023
International Design Excellence Awards, Work (human activity), Senior, ITW, SMP, BOSCH, AutoZone, BBB, Customer satisfaction, UPOL, Old World, Growth, Apex Tool Group, Energizer, PLZ, NYSE, AZO, Online shopping, Auction, Merchandising, Cloyes

MEMPHIS, Tenn., June 08, 2023 (GLOBE NEWSWIRE) -- AutoZone (NYSE: AZO) recognized 16 of their top suppliers at its June 7, 2023, Vendor Summit.

Key Points: 
  • MEMPHIS, Tenn., June 08, 2023 (GLOBE NEWSWIRE) -- AutoZone (NYSE: AZO) recognized 16 of their top suppliers at its June 7, 2023, Vendor Summit.
  • AutoZone named BBB its 2023 Vendor of the Year, the company’s most significant vendor recognition.
  • Six vendors were selected for the AutoZone Extra Miler award: APEX Tool Group, Cloyes, ITW, Old World, Sunsong and UPOL.
  • “Our 2023 Vendor of the Year, BBB, and all of our Vendor Summit award winners exemplified our Pledge and Values.

CDPHP Named #1 in Customer Satisfaction among Commercial Health Plans in New York by J.D. Power

Retrieved on: 
Wednesday, May 31, 2023
J.D. Power, Customer satisfaction, Culture, Management

Albany, NY, May 31, 2023 (GLOBE NEWSWIRE) -- CDPHP is proud to announce the Albany, NY-based health plan has once again been named #1 in Customer Satisfaction among Commercial Health Plans in New York by J.D.

Key Points: 
  • Albany, NY, May 31, 2023 (GLOBE NEWSWIRE) -- CDPHP is proud to announce the Albany, NY-based health plan has once again been named #1 in Customer Satisfaction among Commercial Health Plans in New York by J.D.
  • Power, making this the third year in a row – and sixth out of the past seven  – the health insurer has won this prestigious award.
  • “Each and every day, the CDPHP team is working tirelessly to improve the quality and experience of care for our members and this community.
  • Power study measures member satisfaction among 150 health plans in 22 regions throughout the United States and ranks plans in the following categories: