Managed services

Most Enterprises Will Begin to Address Customer Experience Visibility by 2027, ISG Expert Says

Retrieved on: 
Tuesday, February 20, 2024
Software, Mobile, Wireless, Networks, Professional Services, Data Management, Technology, Artificial Intelligence, Other Communications, Digital Marketing, Security, Communications, Other Technology, Consulting, Managed services, Talent, Montefiore Medical Center, Software as a service, NLU, Organization, Automation, Head, Loyalty, Activision Blizzard, PBS, Comcast, CIO, ISG, L&D, SoulCycle, EMA, Product management, Digital, Telecom, CX, Organization development, Research, Innovation, Marketing, Learning Technology Partners, AI, Intelligence, Procurement, Customer success, Triage, Technology Business Management Council, Engagement, Mastercard, Management

Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.

Key Points: 
  • Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.
  • “Customer engagement has often been viewed as a costly necessity that needs to be contained, when, in reality, customer experiences have a direct impact on revenue,” said Keith Dawson, ISG research director and chair of the upcoming ISG Xperience Summit.
  • “AI has already established itself as a powerful presence in the customer experience.
  • By 2025, our research finds seven in 10 customer service interactions will be some combination of automated conversational self-service and live agents.

SailPoint Launches Managed Service Provider Program to Enable Its Global Partner Network to Offer SailPoint Identity Security Cloud

Retrieved on: 
Tuesday, February 20, 2024
Data Management, Security, Technology, Software, Networks, Internet, Cloud, Managed services, SVP, MSP, Service provider, Organization, Risk management

SailPoint Technologies, Inc ., the leader in unified identity security for enterprises, has launched a Managed Service Provider (MSP) offering that gives select partners the ability to deliver and manage SailPoint Identity Security Cloud for customers around the world.

Key Points: 
  • SailPoint Technologies, Inc ., the leader in unified identity security for enterprises, has launched a Managed Service Provider (MSP) offering that gives select partners the ability to deliver and manage SailPoint Identity Security Cloud for customers around the world.
  • We’re enabling customers to ground their identity program in SailPoint’s technology with world-class support from their MSP partner to keep the program running smoothly.
  • With the ability to build unique, tailored solutions for customers, MSP partners can deliver identity security services built on SailPoint or build their identity security program as part of broader cybersecurity offerings for their customers.
  • “We have a mature Managed Services offering today, and the new program gives us a SailPoint certification that hasn’t existed before.

ITel Networks Is Canada's First Authorized Peplink And Starlink Solution Provider, Offering Advanced Connectivity Solutions Across The Country

Retrieved on: 
Thursday, March 7, 2024
Managed services, Internet, Starlink, Wireless, MSP, Service provider, SDWAN, Internet access, ISP, Itel, LEO, Internet service provider, Partnership

KAMLOOPS, BC, March 7, 2024 /PRNewswire-PRWeb/ -- iTel Networks Inc., a leading Managed Service Provider (MSP) in Canada, proudly announces itself as an Authorized Peplink and Starlink Solution Provider, establishing itself as the first Canadian Authorized Solution Provider. This new integration between Peplink and Starlink products heralds a new era of connectivity for businesses, especially for those in rural areas where high-speed internet has been a longstanding challenge.

Key Points: 
  • iTel Networks, a leading Canadian Managed Service Provider, becomes the first Authorized Peplink and Starlink Solution Provider, revolutionizing business connectivity.
  • KAMLOOPS, BC, March 7, 2024 /PRNewswire-PRWeb/ -- iTel Networks Inc., a leading Managed Service Provider (MSP) in Canada, proudly announces itself as an Authorized Peplink and Starlink Solution Provider, establishing itself as the first Canadian Authorized Solution Provider.
  • "We're thrilled to have iTel Networks onboard as Canada's first Authorized Peplink & Starlink Solution Provider!
  • For more information about iTel Networks, Peplink, Starlink, or this solution, please visit https://itel.com/authorized-peplink-and-starlink-solutions/ .

Sharp Business Systems Named to CRN's MSP 500 List

Retrieved on: 
Thursday, March 7, 2024
Managed services, Senior, CRN, Sharp, MSP, The Channel Company, Growth, Service provider, Sharp Corporation, Elite, SBS, Management

MONTVALE, N.J., March 7, 2024 /PRNewswire/ -- Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), today announced that CRN ® , a brand of The Channel Company , has named its direct sales division, Sharp Business Systems (SBS), to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2024.

Key Points: 
  • MONTVALE, N.J., March 7, 2024 /PRNewswire/ -- Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), today announced that CRN ® , a brand of The Channel Company , has named its direct sales division, Sharp Business Systems (SBS), to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2024.
  • The MSP 500 list compiled by CRN serves as a comprehensive guide to identifying and recognizing the top Managed Service Providers (MSPs) in North America.
  • Sharp was selected to the MSP 500 list because of the robust portfolio of managed IT services that it offers to a variety of vertical industries, ensuring efficiency and productivity.
  • The annual MSP 500 list is divided into three sections: the MSP Pioneer 250, MSP Elite 150, and the Managed Security 100.

Revolutionizing ServiceNow Solutions: xtype and NewRocket Forge Groundbreaking Partnership to Propel Customer Success and Efficiency

Retrieved on: 
Thursday, March 7, 2024
Knowledge, SVP, Engineering, Partnership, Managed services, ServiceNow, Organization, Paolino, Investment, Mail order

COVINA, Calif., March 7, 2024 /PRNewswire/ -- xtype, a platform engineering startup, is today announcing its partnership with NewRocket, a global, full-service Elite ServiceNow partner. The partnership will see the organizations collaborating to help customers deliver value on ServiceNow faster, extending their combined reach to support and positively impact even more customers using the platform. The announcement is a testament to the xtype's upward trajectory in the ServiceNow global community and follows only shortly after xtype was awarded Build Platform Partner status on ServiceNow.

Key Points: 
  • The partnership will see xtype empower NewRocket to improve customer satisfaction and deliver enhanced customer experiences.
  • COVINA, Calif., March 7, 2024 /PRNewswire/ -- xtype , a platform engineering startup, is today announcing its partnership with NewRocket, a global, full-service Elite ServiceNow partner.
  • The announcement is a testament to the xtype's upward trajectory in the ServiceNow global community and follows only shortly after xtype was awarded Build Platform Partner status on ServiceNow.
  • Blaine Pryce, SVP of Sales at xtype, said of the partnership: "This partnership is a multifold win: for xtype, NewRocket, and most importantly, our ServiceNow customers, who will now see the value of their investments faster than ever.

Global Transaction Monitoring Market Outlook Report to 2028: A Forecasted $36.35 Billion Market by 2028, with CAGR of 16%

Retrieved on: 
Thursday, March 7, 2024
Cloud, Case management, Growth, Fraud, ACI Worldwide, Attention, Energy, BFSI, Software, COVID-19, Defense, SME, Big data, Machine learning, CTF, AML, Safety, Small, Managed services, Telecom, USD, AI, Intelligence, KYC, BAE Systems, Geography, SARS, Professional services, Component, Cryptocurrency

The Global Transaction Monitoring Market estimated at USD 17.25 Billion in 2023, is expected to reach USD 36.35 Billion by 2028 growing at a CAGR of 16.07%.

Key Points: 
  • The Global Transaction Monitoring Market estimated at USD 17.25 Billion in 2023, is expected to reach USD 36.35 Billion by 2028 growing at a CAGR of 16.07%.
  • Transaction monitoring is the management, inspection, and analysis of a completed transaction on a business application or information system.
  • The Global Transaction Monitoring Market is segmented based on Component, Deployment Mode, Organization Size, Function, Application, Industry, and Geography.
  • The BFSI sector is likely to account for a considerable portion of the global transaction monitoring market share.

Breach Secure Now Unveils Enhanced Product Lineup for Cybersecurity and Productivity

Retrieved on: 
Thursday, March 7, 2024
BSN, Managed services, TEAMS, Education, Thought, Learning, Breach, Microsoft, Microsoft Teams, Video game

This innovation is designed to enhance engagement from client employees, addressing a key request from our partners for improved participation in cybersecurity and productivity training.

Key Points: 
  • This innovation is designed to enhance engagement from client employees, addressing a key request from our partners for improved participation in cybersecurity and productivity training.
  • As Breach Secure Now takes this significant stride of putting productivity collaboration within cybersecurity, Gross's vision underscores the commitment to provide innovative solutions that elevate security and empower businesses for optimal success.
  • For partners with Google clients, the Google Cybersecurity Training offers a comprehensive approach to cybersecurity education.
  • Working together, we anticipate a future of secure and productive collaboration in cybersecurity.

Experis and ClearDATA Partner to Provide Clients with Top-Tier Healthcare Cloud Security and Compliance

Retrieved on: 
Wednesday, March 6, 2024
Cloud, CSPM, Amazon Web Services, MDR, Azure, Health, Equipment, GCP, PHI, GDPR, Risk, HIPAA, Specialization, Certification, Patient, Commercial software, Managed services, HITRUST, Medical device, Software, Microsoft, Google Cloud Platform, AWS, Partnership, Video game

"The ClearDATA partnership further strengthens our commitment to providing high-quality healthcare IT solutions for our clients," continued Friedrich.

Key Points: 
  • "The ClearDATA partnership further strengthens our commitment to providing high-quality healthcare IT solutions for our clients," continued Friedrich.
  • "It allows us to uniquely solve evolving cloud data security and compliance challenges specific to healthcare.
  • Clients will experience a multitude of advantages through this partnership:
    Gain access to healthcare cloud security specialists and benefit from heightened industry specialization dedicated to cloud enablement.
  • ClearDATA's solutions serve key healthcare-focused markets, including Healthcare Software & Services, Medical Devices and Equipment, Healthcare Providers, Healthcare Payers, and Pharmaceutical Companies.

Ben Kessler Promoted to CEO of 66degrees, A Market Leader in AI & Data Transformation Services Shaping the Future of Work

Retrieved on: 
Wednesday, March 6, 2024
Cloud, Engineering, AI, Culture, History, Data, Managed services, Work, Environment

The appointment marks a pivotal moment for 66degrees, reinforcing its status as a market leader in AI and Data Transformation consulting and professional services.

Key Points: 
  • The appointment marks a pivotal moment for 66degrees, reinforcing its status as a market leader in AI and Data Transformation consulting and professional services.
  • Driven by the vision of Shaping the Future of Work and with service offerings that include AI/ML, Data Platform Modernization, Analytics and Visualization, Cloud Engineering, and Managed Services, 66degrees offers solutions and services that enable clients to become AI-powered enterprises.
  • In his new role, Ben Kessler will be responsible for all aspects of 66degrees' global operations.
  • Its talented people are doing amazing work to shape the future of work with our clients."

Leading MSP Compliance Program Releases Easy to Use Compliance Tools for MSPs (Managed Services Providers) of all Sizes and Maturity Levels

Retrieved on: 
Tuesday, March 5, 2024
Cloud, Cloud computing, SOC 2, Risk management, MSP, AFL–CIO, Documentation, Content as a service, Organization, Virtual, Multitenancy, International, ESP, Landmark Media Enterprises, SOC, Managed services, Audit

CHAPEL HILL, N.C., March 5, 2024 /PRNewswire/ -- MSPAlliance®, the global industry association and certification body for the Cyber Security, Cloud Computing, and Managed Services Provider (MSP) industry, today announced new enhancements to its Cyber Verify compliance program for MSPs and cloud providers.

Key Points: 
  • Cyber Verify, built by MSPs exclusively for MSPs, is a program designed to help MSPs achieve compliance, MSP operational maturity, improve cybersecurity, and deliver powerful Compliance as a Service solutions to an increasingly diverse and complex customer base.
  • The latest release, featuring innovative components in 2024, is designed to empower MSPs across diverse sizes and maturity levels.
  • Updated Framework Mappings for Levels 1, 2, & 3: Align compliance requirements with organizational maturity levels for enhanced scalability.
  • "Based on the MSP framework designed by MSPs 20 years ago, Cyber Verify is actively helping MSPs of all sizes and maturity levels, achieve their compliance and security goals."