Services marketing

Aria Solutions to Present on CX Transformation at Genesys Xperience19

Retrieved on: 
Monday, June 10, 2019
Marketing, Business, Market economics), Customer experience, Services marketing, Computer telephony integration, Daly City, California, Genesys

CALGARY, Alberta, June 10, 2019 /PRNewswire-PRWeb/ --Aria Solutions, a leading provider of contact center and customer engagement solutions, will be presenting on "Journey to CX transformation: Hear how Aria Solutions helped Bank of Oklahoma, Cirrus9, and JB Hunt drive better customer engagements" at Xperience19 , the customer experience event of the year.

Key Points: 
  • CALGARY, Alberta, June 10, 2019 /PRNewswire-PRWeb/ --Aria Solutions, a leading provider of contact center and customer engagement solutions, will be presenting on "Journey to CX transformation: Hear how Aria Solutions helped Bank of Oklahoma, Cirrus9, and JB Hunt drive better customer engagements" at Xperience19 , the customer experience event of the year.
  • As a gold sponsor, Aria Solutions will host a panel discussion detailing what three businesses, learned through their experience improving customer engagement.
  • "We're thrilled to have Aria Solutions at Xperience19 to share best practices for helping brands build valuable lasting relationships by leveraging the Genesys Customer Experience Platform."
  • Aria Solutions has been a leading provider of contact center and customer engagement solutions for over 20 years.

Destination XL Group Selects Infor to Optimize Customer Engagement

Retrieved on: 
Monday, June 10, 2019
Marketing, Business, Microeconomics, Customer experience, Services marketing, Brand management, Destination XL Group, Customer engagement, Loyalty business model, Retail, DXL, Customer satisfaction

If retailers want to succeed, then managing engagement and expectations throughout the customer journey is critical to building lasting customer loyalty.

Key Points: 
  • If retailers want to succeed, then managing engagement and expectations throughout the customer journey is critical to building lasting customer loyalty.
  • "With Infor's end-to-end customer engagement solutions, we can understand our customers better, produce rich and deep customer profiles and drive incredibly smart segmentation to connect and engage with our customers in a more meaningful and targeted way," said Jim Davey, CMO of Destination XL Group.
  • Along with Infor OCCM, a leading segmentation solution, DXLG is positioned to create a differentiated customer engagement experience, drive growth and boost customer satisfaction over the coming years.
  • The retailer operates under five brands: Destination XL (DXL), Casual Male XL, Rochester Clothing, ShoesXL and LivingXL.

Fabspeed Motorsport USA Introduces Product Sound Satisfaction Guarantee

Retrieved on: 
Friday, June 7, 2019
Services marketing, Business, Marketing, Customer satisfaction, Microeconomics

Called Sound Solutions customers can now be confident that the sports car sound improvements they get with Fabspeed brand exhaust upgrades will be to their complete satisfaction.

Key Points: 
  • Called Sound Solutions customers can now be confident that the sports car sound improvements they get with Fabspeed brand exhaust upgrades will be to their complete satisfaction.
  • The Fabspeed brand is known world-wide for producing a unique sound signature and impressive tone over the car's stock systems.
  • Fabspeed announced today that it is changing that paradigm by offering the industry's first sound guarantee to complete the unwavering commitment they have to total customer satisfaction in all cases.
  • "It just makes sense for Fabspeed to be the leader once again by adding our Sound Solutions Warranty to new customers," said Founder Joe Fabiani.

CallRevu Announces Integration with VinSolutions Connect CRM

Retrieved on: 
Thursday, June 6, 2019
Marketing, Customer relationship management, E-commerce, Services marketing, Click-to-call, Service industries, Economy

The new CallRevu and VinSolutions integrated solution offers automotive dealers a more efficient way to connect with potential customers, log sales calls in a centralized location, and maximize each phone opportunity.

Key Points: 
  • The new CallRevu and VinSolutions integrated solution offers automotive dealers a more efficient way to connect with potential customers, log sales calls in a centralized location, and maximize each phone opportunity.
  • Users of the VinSolutions Connect CRM platform will be able to optimize inbound and outbound calling with key features, including automated integration of all inbound sales calls, performance monitoring of all outbound calls, and a new click-to-call feature directly through VinSolutions Connect CRM.
  • The CallRevu-powered outbound click-to-call feature in VinSolutions Connect CRM has all-new machine monitoring technology and greatly enriches call analytics.
  • As the provider of Connect CRM, a leading dealership customer relationship management system, VinSolutions helps more than 5,000 dealers make every connection count.

CUTV News Welcomes Customer Service Expert Barbara Khozam

Retrieved on: 
Thursday, June 6, 2019
Services marketing, Customer relationship management, Service, Customer service, Economy, Business, Microeconomics

SAN DIEGO, June 6, 2019 /PRNewswire/ -- CUTV News today announced award-winning motivational speaker and customer service expert Barbara Khozam is featured in an exclusive one-on-one interview with host Jim Masters.

Key Points: 
  • SAN DIEGO, June 6, 2019 /PRNewswire/ -- CUTV News today announced award-winning motivational speaker and customer service expert Barbara Khozam is featured in an exclusive one-on-one interview with host Jim Masters.
  • Through her unique consulting services, Khozam and her team help companies create cultures of service in which employees become customer advocates.
  • "Customer service isn't about being a department or a policy," says Khozam.
  • Khozam's acclaimed bookHow Organizations Deliver BAD Customer Service (and Strategies that Turn it Around)is a staple for anyone who excels at creating great customer relationships.

Free CX Webinar: Driving Real Change with Customer Experience

Retrieved on: 
Thursday, June 6, 2019
Technology, Other Technology, Marketing, Microeconomics, Market economics), Product management, Services marketing, Brand management, Customer experience, Customer service, CX

InMoment , the leader in customer experience (CX) intelligence, will present a webinar on June 20 at 12:00PM MDT featuring real world case studies from leading brands on how they are successfully leveraging CX to drive real change.

Key Points: 
  • InMoment , the leader in customer experience (CX) intelligence, will present a webinar on June 20 at 12:00PM MDT featuring real world case studies from leading brands on how they are successfully leveraging CX to drive real change.
  • The webinar is produced in partnership with CXPA, a global non-profit organization dedicated to the advancement and cultivation of the customer experience profession.
  • Simon Fraser is a skilled customer experience professional, passionate about helping InMoment clients meet CX objectives.
  • InMoment , the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees.

2019 Air Transport Aftermarket Customer Satisfaction Survey Results Released by AeroDynamic Advisory & Aviation Week

Retrieved on: 
Thursday, June 6, 2019
Airlines, Transport, Automotive industry, Automotive accessories, Customer satisfaction, Services marketing, Automotive aftermarket, Motor vehicles, US Airways, AERO, Satisfaction

ANN ARBOR, Mich., June 6, 2019 /PRNewswire/ -- AeroDynamic Advisory has released the results of its second annual aftermarket customer satisfaction survey.

Key Points: 
  • ANN ARBOR, Mich., June 6, 2019 /PRNewswire/ -- AeroDynamic Advisory has released the results of its second annual aftermarket customer satisfaction survey.
  • Conducted in collaboration with Aviation Week, the independent survey measures airline satisfaction with the aftermarket performance of 41 air transport OEMs and suppliers.
  • While aftermarket performance report cards have a long history in business aviation, air transport the largest services segment lacks an independent survey.
  • AeroDynamic Advisory's survey addresses this void by gauging airline satisfaction for a standard set of ten satisfaction metrics.

Independent Research Firm Recognizes Manthan in Cross Channel Campaign Management Research

Retrieved on: 
Thursday, June 6, 2019
Technology, Data management, Networks, Software, Retail, Communications, Marketing, Other Retail, Customer relationship management, E-commerce, Services marketing, Economy, Microeconomics, Business

Manthan, a leading AI and Analytics solutions provider, announced that its customer marketing platform has been cited in Forresters Now Tech: Cross Channel Campaign Management (CCCM), Q2 2019.

Key Points: 
  • Manthan, a leading AI and Analytics solutions provider, announced that its customer marketing platform has been cited in Forresters Now Tech: Cross Channel Campaign Management (CCCM), Q2 2019.
  • View the full release here: https://www.businesswire.com/news/home/20190606005029/en/
    Manthan is listed as a vendor under the independent marketing platform segment.
  • As per Forrester, These vendors offer compelling alternatives for marketers looking for best-of-breed CCCM solutions to complement their EMT ecosystems.
  • Several consumer facing businesses including supermarkets, fashion & speciality brands, restaurant chains and multi-brand conglomerates count on Manthan as they move towards customer-centric marketing.

CleverTap Expands into Southeast Asia With New Singapore Office To Better Serve Customers in the Region

Retrieved on: 
Thursday, June 6, 2019
Marketing, Microeconomics, Market economics), Brand management, Services marketing, Customer experience, Product management

The new office will enable CleverTap to ensure new and existing customers get the high-level, hands-on customer support that has contributed to CleverTap's success.

Key Points: 
  • The new office will enable CleverTap to ensure new and existing customers get the high-level, hands-on customer support that has contributed to CleverTap's success.
  • CleverTap serves some of the biggest consumer apps in APAC including GO-JEK, Carousell, Zilingo, Scoot and Boost, and is used by other companies including Sony, Hotstar, Fandango, Discovery Kids!
  • For many in the region, mobile will be the primary method of connecting to the internet, making it an essential channel for B2C marketers to reach customers.
  • CleverTap is a customer lifecycle management platform that helps brands deliver delightful customer experiences at scale.

CleverTap Expands into Southeast Asia With New Singapore Office To Better Serve Customers in the Region

Retrieved on: 
Thursday, June 6, 2019
Marketing, Microeconomics, Market economics), Brand management, Services marketing, Customer experience, Product management

The new office will enable CleverTap to ensure new and existing customers get the high-level, hands-on customer support that has contributed to CleverTap's success.

Key Points: 
  • The new office will enable CleverTap to ensure new and existing customers get the high-level, hands-on customer support that has contributed to CleverTap's success.
  • CleverTap serves some of the biggest consumer apps in APAC including GO-JEK, Carousell, Zilingo, Scoot and Boost, and is used by other companies including Sony, Hotstar, Fandango, Discovery Kids!
  • For many in the region, mobile will be the primary method of connecting to the internet, making it an essential channel for B2C marketers to reach customers.
  • CleverTap is a customer lifecycle management platform that helps brands deliver delightful customer experiences at scale.