2023 Chargeback Field Report: Friendly Fraud, First-Party Misuse Skyrockets to Pandemic Levels, Industry Survey Reveals
More than half of respondents said that friendly fraud is a significant or moderate concern for their business.
- More than half of respondents said that friendly fraud is a significant or moderate concern for their business.
- Responses from the Field Report’s consumer survey revealed a strong disconnect between shoppers and the inner workings of the chargeback process.
- Merchants of all sizes are encouraged to challenge any chargeback they receive that shows signs of friendly fraud or first-party misuse, according to Chargebacks911.
- To view the 2023 Chargeback Field Report in its entirety, visit https://chargebacks911.com/chargeback-field-report .