TimeTrade SilverCloud Announces Self-Service Assistance Package
TimeTrade SilverCloud , the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online experience for their customers.
- TimeTrade SilverCloud , the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online experience for their customers.
- In response to this disconnect, TimeTrade SilverCloud developed the Self-Service Assistance Package, a custom knowledge base that surrounds customers with access to information via interactive tutorials, comprehensive search, FAQs and chatbot deployed across an FIs existing digital channels.
- The Self-Service Assistance Package gives banks and credit unions the tools needed to empower customers to help themselves and optimize their self-service experiences.
- As online and mobile banking usage increases, consumers are increasingly relying on digital channels, said Sidra Berman, chief marketing officer of TimeTrade SilverCloud.