We asked ChatGPT to write a company HR policy – and the results were promising
Since this generative AI technology is so new, there isn’t a lot of research about how it can be used by companies yet.
- Since this generative AI technology is so new, there isn’t a lot of research about how it can be used by companies yet.
- So we conducted an experiment to see what kind of help an AI assistant like ChatGPT could provide when it comes to writing policies.
- We found that, although it didn’t give the most creative responses, ChatGPT could be a useful tool for helping small businesses to create standard HR policy documents.
- This also helped determine when the AI was “hallucinating” – or making up plausible results based on little or no evidence.
The first test
- Asking the same query coupled with the index from the seven existing EDI policies produced a far more concise list of responses.
- For example, one of its points was: “supporting the policy with the Board of Trustees and senior management”.
A tougher test
- Its first paragraph showed potential, using inclusive pronouns and including a series of statements that set out good practice.
- But by the second and third sentences a preference for joining separate points with “and” indicated a fairly mechanical reworking of the previous bullet points.
- “Thrip and Wear Associates is committed to creating an inclusive and diverse workplace that encourages and celebrates the unique contributions of all our employees.
- We are dedicated to providing equal opportunities for all employees and eliminating any form of unlawful discrimination.
Solving challenges with ChatGPT
- We then presented details of a made-up clothing manufacturer and challenged ChatGPT to list the key actions for a new EDI policy for the company.
- ChatGPT’s response repeated the points it had listed for the key themes it had previously found within the existing seven EDI policies.
- As such, the general ChatGPT interface works best for business policy writing.
The last test
- It’s response:
Equal rights for allDiversity and inclusion
A better future awaits.
- This answer certainly ticks a lot of EDI boxes when it comes to vocabulary, but it doesn’t really mean much.