EMA Webinar to Address Five Common Misconceptions About AI-powered ITSM Automation

BOULDER, Colo., Dec. 10, 2019 /PRNewswire-PRWeb/ -- Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a webinar titled "5 AI-Powered ITSM Myths Debunked," featuring Valerie O'Connell, Research Director of IT Service and Business Management at EMA, and Varun Singh, Co-founder and VP Product at Moveworks.

EMA research consistently places AI and automation initiatives at the top of C-level technology priorities. Resistance to change, complexity, cost, lack of experience, and the sheer drag of training machines, however, all deter forward motion. EMA research also shows a wide range of a cultural willingness or ability to consume AI and automation across companies and industries.

During this webinar, O'Connell and Singh will discuss:

• EMA research findings on the state of automation in ITSM
• Five common misconceptions about AI and the reality of deploying AI at scale
• Limitations of existing approaches and how to build a modern conversational AI system
• A practical view of AI gain without the ML pain

The webinar is Tuesday, December 17 at 1:00 p.m. Eastern. Registration is available at http://info.enterprisemanagement.com/5-ai-powered-itsm-myth-debunked-webinar-pr

About EMA
Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com.

SOURCE Enterprise Management Associates