P.I. Works Geolocation is Selected by Turkcell to Drive Customer Centric Network Management

Works is recently awarded by Turkcell to deploy its advanced Geolocation solution to transform customer experience and drive network efficiency.

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Provider: 
Business Wire, Inc.
Retrieved on: 
Tuesday, November 12, 2019
Information
Tags: 
Hardware, Other Professional Services, Security, Data management, Satellite, Consumer electronics, Technology, Audio, Video, Professional services, Other Technology, Telecommunications, Software, Networks, VoIP, Internet, Mobile, Wireless, Marketing, Microeconomics, Market economics), Customer experience, Customer service, Product management, Services marketing
Geotags: 
Europe, United States, Turkey
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Summary
Key Points: 
  • Works is recently awarded by Turkcell to deploy its advanced Geolocation solution to transform customer experience and drive network efficiency.
  • Works solution provides capabilities that will help Turkcell visualize customer experience with higher accuracy and turn these insights into customer-centric actions.
  • Works Geolocation solution will be deployed to provide measurable insights about customer experience by correlating data from multiple sources.
  • Accurate network planning, customer centric optimization, minimization of drive test efforts are few of the examples to draw on.


P.I. Works is recently awarded by Turkcell to deploy its advanced Geolocation solution to transform customer experience and drive network efficiency. P.I. Works solution provides capabilities that will help Turkcell visualize customer experience with higher accuracy and turn these insights into customer-centric actions. The solution significantly reduces drive test efforts; thus leading to lower carbon footprint while saving time, energy and costs for Turkcell.

With this new agreement, P.I. Works Geolocation solution will be deployed to provide measurable insights about customer experience by correlating data from multiple sources. As the solution will be running on the same platform with P.I. Works Centralized SON, the customer insights collected by the Geolocation solution can be used by the Centralized SON to take more targeted network enhancement actions. Additionally, P.I. Works solution will be used for visualizing hotspots which enables operators to take well-informed network investment decisions.

Turkcell CIO Serkan Öztürk said: “At Turkcell, we endeavour technologies that help us deliver customer-centric solutions and services that help our customers do more – and our digital transformation journey requires continual efforts to achieve this goal. In this journey, P.I. Works is a trusted partner to Turkcell. Combining the power of automation with an enhanced geolocation solution will empower us to understand customer behavior much better. Such capability will offer customer-centric network optimization actions, more accurate network planning to deliver guaranteed quality of service to our subscribers. The solution will also minimize drive test efforts, which will improve the operational efficiency and reduce network management costs.”

P.I. Works CEO Başar Akpınar said: “When it comes to network automation, P.I. Works delivers a complete solution set to mobile operators. Having an integrated network management, optimization and planning portfolio powered by a geolocation solution provides operators a wide range of capabilities. Accurate network planning, customer centric optimization, minimization of drive test efforts are few of the examples to draw on. We would like to thank Turkcell for their confidence in our capabilities and technology vision. We are highly committed to delivering a comprehensive solution portfolio to support the digital transformation journey of Turkcell."

In order to learn more about P.I. Works’ integrated network management, optimization and planning portfolio, please contact us at [email protected].

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