NICE Receives Highest Product Scores Across All Four Use Cases in Gartner’s Critical Capabilities for Workforce Engagement Management

NICE (Nasdaq: NICE) today announced that it has received the
highest product scores in each of four use cases in Gartner’s “Critical
Capabilities for Workforce Engagement Management” research report. A
copy of the report is available here for immediate download.

“Application leaders for customer service must improve employee
engagement, considering work type and employee personality, to drive
improvements in customer experience,” wrote the report authors, Simon
Harrison and Jim Davies.

Gartner’s report evaluates six unique workforce engagement management
critical capabilities within each of the four use cases including
Recruiting and Onboarding, Evaluation and Improvement, Time Management,
Assistance and Task Management, Metrics and Recognition, and Voice of
the Employee.

Amongst the report's key findings, Gartner stated that, "Workforce
engagement management (WEM) is almost a critical consideration for any
type of contact center, internal or external, to ensure an
engaged/empowered workforce." The report also cited recommendations, one
of which advises organizations to "Ensure investments in technology
positively impact employees, either directly or indirectly, by factoring
in the importance of employee engagement."

Barry Cooper, President of the Enterprise Group for NICE:
"Now
more than ever, organizations are seeking differentiation based on
customer service. Consistently engaging and building partnerships with
the workforce is key. With NICE receiving the highest scores across each
of the four use cases, we feel that we stand ready to help organizations
be their best. We believe the results of this independent research are a
testament of NICE’s commitment to driving innovation to the market and
enabling our customers to elevate their employee engagement.”

NICE offers an advanced portfolio of solutions for Workforce
Optimization that empower organizations and their employees to deliver
uncompromising customer experiences. Infused with innovative
capabilities, these solutions drive value in every aspect within the
experience center. Solutions include NICE
Workforce Management (WFM), NICE
Performance Management (NPM), NICE
Employee Engagement Management (EEM), NICE
Quality Central and a range of offerings focused on the Back
Office.

Gartner has been previously recognized NICE as a Leader in its Magic
Quadrant for Workforce Engagement Management, positioned highest in
ability to execute and furthest to the right for completeness of vision. Magic
Quadrant for Workforce Engagement Management, February 12, 2019.

Gartner, Critical Capabilities for Workforce Engagement Management,
by Simon Harrison and Drew Kraus, March 20, 2019.

Gartner, Magic Quadrant for Workforce Engagement Management, by Simon
Harrison and Drew Kraus, February 12, 2019.

Required Disclaimer:
Gartner does not endorse any vendor,
product or service depicted in its research publications, and does not
advise technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist of
the opinions of Gartner's research organization and should not be
construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

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