Spok Improves Care Team Communication at Vail Health

Spok,
Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK) and a global leader in healthcare communications, announced that
Vail Health has improved care team communication with Spok
Care Connect, and continues to expand the fully integrated
communication platform enterprise-wide. Vail Health includes a 56-bed
community hospital accredited by The Joint Commission, Shaw Cancer
Center, Howard Head Sports Medicine, two urgent care clinics, medical
centers and clinics throughout Eagle and Summit counties, Colorado.
Howard Head Sports Medicine is the Official Medical Provider for
world-class athletes, including the U.S. Ski, Snowboarding, Free Skiing,
and USA Climbing teams.

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“Spok makes it easy for clinicians to find the information they need
quickly and eliminates unnecessary phone tag and confusion when trying
to reach care team members,” said Cassie Dirks, BSCN, RN, CCRN, director
of the Patient Care Unit, Intensive Care Unit, and Cardiac
Catheterization Lab at Vail Health. “It allows my team to spend more
time with patients, while having full awareness of what is going on with
other patients on the floor.”

Vail Health began its journey with Spok in 2017, and quickly saw the
value of a single platform. Spok Care Connect has allowed the
organization to replace several manual methods of communication,
automate processes for on-call
scheduling and code calls, and improve collaboration and care
team communication. The platform acts as a single source of truth
for all directory data and delivers information quickly and securely to
clinicians—wherever they are and on whatever device they are using.

“A huge benefit we have seen is that clinicians can act faster because
Spok delivers the information they need, when they need it,” said
Darrell Messersmith, chief medical information officer and chief
information officer at Vail Health. “We have been able to consolidate
disparate systems into a single system of action, which has ultimately
improved patient care.”

Vail Health’s team has worked closely with Spok as a member of the Spok
innovation partner alliance. The healthcare system made significant
contributions to the development of the next evolution of Spok Care
Connect, which Spok recently
announced as the first-of-its-kind cloud-native enterprise
communication platform.

“Vail Health is taking care team collaboration to the next level,” said
Hemant Goel, president of Spok, Inc. “We are honored to join in their
quest toward better patient outcomes and satisfaction, and look forward
to continuing to work together to improve the way care is delivered.”

See how Vail Health has transformed clinical communication with Spok in
this case
study video.

About Vail Health

Vail Health is a nonprofit community health care system with 12
locations across Eagle and Summit counties. Vail Health offers a 56-bed
hospital, 24/7 emergency care, helipad, urgent care clinics, cancer
care, breast centers, cardiovascular services, surgery, childbirth,
physical therapy, internal medicine, endocrinology and more. Locally
operated and governed by a volunteer board of directors, Vail Health
invested $20 million back into the community last year. Through the
years, give-back dollars have benefited charity care; events and
outreach efforts, including health fairs, high school physicals, blood
drives and free speaker series; programs like ThinkFirst and Camp 911;
and financially supporting groups like Starting Hearts, Mind Springs
Health, Castle Peak Senior Care, HomeCare & Hospice of the Valley,
Mountain Family Health, Steadman Philippon Research Institute,
Vail-Summit Orthopaedic Foundation, Eagle County Schools and EFEC. For
more information, visit www.vailhealth.org.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), headquartered in Springfield, Virginia, is proud to be a global
leader in healthcare communications. We deliver clinical information to
care teams when and where it matters most to improve patient outcomes.
Top hospitals rely on the Spok Care Connect^® platform to
enhance workflows for clinicians, support administrative compliance, and
provide a better experience for patients. Our customers send over 100
million messages each month through their Spok^® solutions.
Spok is making care collaboration easier. For more information, visit spok.com
or follow @spoktweets
on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect is a
trademark of Spok, Inc.

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