Complete Clinic Note Delivered in 45 Seconds or Less with New “Sopris Assistant”

Sopris Health, an intelligent clinical operations platform that enables
providers to focus on human conversations while benefiting from the
support of intelligent systems, today launched a new chat-interface
documentation solution that delivers a clinic note in 45 seconds or less.

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Sopris Assistant is a fully automated digital assistant that enables clinicians to complete documentation in 45 seconds or less – while they walk from one exam room to the next. (Photo: Business Wire)

“After a year in clinics across the country, tens of thousands of clinic
notes and working alongside some of the most reputable medical
institutions in the country, Sopris Assistant has demonstrated we’re
able to complete documentation in between visits, allowing clinicians to
finalize a clinic note before walking into the next exam room,” said
Patrick Leonard, CEO and co-founder, Sopris Health. “Delivering real
value to our customers means delivering a clinic note in the time it
takes to move onto their next patient – 45 seconds or less – without the
cognitive load.”

Now available
on iOS to U.S. physicians and healthcare providers, “Sopris
Assistant” proved in clinics to create a time reduction and ease of use
unparalleled by other documentation solutions. It also drove workflow
efficiencies and significantly lessened the feeling of burnout.

Brian Bristol, NP-C, and owner/operator of two Van Nuys Urgent Care
facilities, said: “My interest in the Sopris Assistant was really born
out of necessity, as I needed a complete documentation solution natural
to my workflow, but also aware of the patient experience. I see the
Sopris Assistant delivering time savings, making it possible for me to
stay on top of documentation during the day without sacrificing time
with patients, staff or my family. I’m able to reinvest that time into
patient education, operational needs and even personal interests.”

Sopris Health is co-founded by Dr. John Froelich, a practicing
orthopedic surgeon who also serves as chief medical officer: “Sopris
Assistant is a response to the reality that many physicians don’t want
documentation to be a part of their exam room encounter, but their hands
historically have been tied with outdated, cumbersome and expensive
technology solutions. Sopris Health’s clinical advisory board leverages
the medical expertise of specialty clinicians with deep knowledge, which
in turn enables Sopris Assistant to create palpable improvements for
physicians, organizations, and the patients they serve.”

How “Sopris Assistant” Works

The new Sopris Assistant doubles down on a mobile experience outside the
confines of an exam room, asking a few key questions in a unique chat
interface.

“Throughout our onsite clinic experience with providers, we’ve observed
a variety of scenarios in a variety of specialties where practitioners
chose to keep technology out of the room or chose to leave part of the
clinic note out of the patient conversation,” said Leonard. “If scribes
need to ask a handful of questions after physicians see a patient, so
will a technology. The Sopris Assistant is trained to know what
questions to ask by specialty, by visit type, by note type in the
simplest exchange possible.”

Providers use face or touch to securely authenticate and open the Sopris
Assistant app, then tap the selected patient from a list imported via
EHR integration. The Sopris Assistant walks the provider through an
interactive chat interface, asking to:

• Select the type of visit – a visit model created and vetted by
  specialty
• Answer minimal questions via voice, text or trained “chips” that
  intuitively suggest appropriate, common answers – Sopris Assistant
  continually learns over time, making new suggestions specific to the
  user
• Review the clinic note automatically generated by Sopris Assistant and
  submit to EHR

Authoritative Interface

The Sopris Health team worked closely with its clinical advisory board
to train the assistant to know the questions it needs to ask and to know
how to complete the documentation.

The broad expertise helped underscore the quality of content and
experience, ultimately helping to release a product that addresses these
major components:

• Real-time and fully automated: Sopris Assistant is a fully
  automated digital assistant for medical documentation.
• Conversation data alone is insufficient: Sopris Health studied
  tens of thousands of notes generated by healthcare providers on its AI
  platform and found in 100 percent of the notes, humans were required
  to add content to each clinical note after the exam. The
  patient-provider conversations didn’t contain necessary information to
  generate complete clinical notes, making ambient listening a useful
  feature, not a complete product.
• Voice + Screen: Sopris Health spent time in clinics and
  specialties across the country, the experience of which demonstrated
  the combination of voice and select screen taps is optimal for speed
  and accuracy.
• Provide actual ROI: Sopris Assistant compresses 5-10 minutes of
  documentation per visit down to 45 seconds or less – the time it takes
  to walk from one exam room to the next. Instead of 2 hours of
  documentation after clinic or pajama time at home, a complete note is
  submitted by the provider to the EHR before stepping foot in the next
  exam room – with only a positive impact to patient experience, patient
  panel and workflow.

Experience with the app is only a portion of the overall relationship.

“It’s not uncommon for us to hear from a prospective customer at 10 p.m.
after another evening of missed personal priorities in the name of
pajama time,” said Leonard. “We know providers are desperate for a
solution that mitigates today’s demands, immediately providing real
value, real time savings. Their need is palpable and we push ourselves
to onboard them within days.”

For more information on the new Sopris Assistant or the company overall,
visit www.SoprisHealth.com.

About Sopris Health

Denver-based Sopris Health is an intelligent clinical operations
platform featuring a pioneering “Sopris Assistant” that reduces
providers’ administrative burden, creates more time for patients, and
relatedly, decreases the level of physician burnout. Unveiled in May
2018, Sopris Health has the dual goals of eliminating physician
documentation and automating clinical operations to slash healthcare
costs and increase access. Its patent-pending machine learning
technology dramatically reduces physician data entry by listening to the
physician speak with patients and automatically writing visit notes.
This initial product offering is the company’s first step in building
the industry’s first intelligent clinical operations platform. For more
information on Sopris Health, please visit SoprisHealth.com
or @SoprisHealth on Facebook,
Twitter
and LinkedIn.

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