Lenders Cooperative Launches - Turn-Key Small Business Contact Center

Lenders Cooperative announced the availability of the new Small Business Contact Center that will help lenders better support small business borrowers in their communities.

MECHANICSBURG, Pa., Aug. 18, 2022 /PRNewswire-PRWeb/ -- Today, Lenders Cooperative announced the availability of the new Small Business Contact Center that will help lenders better support small business borrowers in their communities. The Small Business Contact Center is a purpose-built service offering that helps small businesses navigate the process of obtaining a loan, including navigating the application process, structuring the capital request, optimizing the right loan product and term, and counseling on other common small business matters.

"We are including a turn-key call-center offering to support our lenders leveraging our loan origination platform - allowing each lender the opportunity to provide a highly specialized small business offering to their borrowers. A small business borrower can call our white-labeled contact center, speak to a trained call-center/loan officer, and receive guidance on not just the loan application process, but options to best structure their request for capital. Our clients not only need innovative lending software, but operational support to help their borrowers access the right capital, with the right structure in both portfolio products and government guaranteed SBA products. Our small business experts can help do just that" said Cary Cooper, Managing Partner, Lenders Cooperative.

Highlights of the Service & Platform:

• Integration with Lenders Cooperative Loan Origination platform utilizing Amazon Connect and deep CTI integration, allowing personalized greetings, secure authentication per Bank, efficient call-center tracking, and full auditing and reporting.
• Automatic call-back functionality when wait time in queue exceeds specified tolerance.
• Support for the utilization of next generation features such as Amazon Connect Wisdom, allowing call-center staff to quickly find answers helping expedite the borrower experience.
• Integrated reporting and dashboards, enabling a real-time view of contact center metrics and call sentiment analysis.
• Deep integration into the Workflow automation capability of Lenders Cooperative, such as credit servicing functions and operational use cases.

For more information contact Cary Cooper or visit https://www.thesummitgrp.com/ to learn more.

Summit Technology Group (STG), the parent company of Lenders Cooperative is focused on helping community and regional financial institutions modernize their lending solutions and internal workflow processes. Through the years STG has built a boutique consulting, outsourced services, and software practice – enabling financial institutions to focus on their strengths, while eliminating their barriers to growth. STG, whose investors have included the American Bankers Association, quietly powers software solutions for thousands of banking organizations in the United States and has operated some of the largest lending programs in operation today.

Media Contact

Brad Olena, Summit Technology Group (STG), 1 844-282-4947, [email protected]

Cary Cooper, Lenders Cooperative, 844-282-4947, [email protected]

SOURCE Lenders Cooperative