Survey: CIO and CTO Responsibilities Converging, with Majority Now Influencing Business Strategy

Transposit, the DevOps process orchestration company, today announced results from a recent research study about the evolving roles of the chief information officer (CIO) and chief technology officer (CTO), as well as the extent of and attitudes towards adoption of DevOps practices in enterprises. Conducted in July 2021, findings from 415 CIOs and CTOs at medium and large enterprises reveal that these top executive roles have converged at the same time as both positions have taken on significantly increased responsibility for business strategy. In some organizations that have both CIOs and CTOs, these converging roles have led to overlapping responsibilities and potential friction over ownership of functions, processes or tasks. The findings also show that “rate of innovation” has become a new sought-after competitive advantage when it comes to executing on digital transformation initiatives.

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The Impact of Digital Transformation on the Roles of the CIO & CTO (Graphic: Business Wire)

Digital Transformation Fuels CIO and CTO Role Convergence

The vast majority (97.8%) of executives reported that there was an increased focus on digital transformation within their organization in the past 3 years, with 75.4% of CTOs and CIOs disclosing that this has been the case especially since the pandemic.

Traditionally, CIOs and CTOs have served different roles in companies with the former focused on traditional IT strategy and management and the latter on developing innovative new technology, external customer-facing IT or custom software development. However, the research demonstrates that CIO and CTO roles have shifted and converged as a result of this increased focus on digital transformation, compounded by the COVID-19 pandemic.

Most respondents (91.8%) said that their responsibilities changed in the last 3 years, with over half (56.4%) reporting their role changed significantly. Both are now graded according to key performance indicators (KPIs) related to managing revenue, with 66.3% of CIOs and 78.1% of CTOs saying their position is now directly involved in or leading business strategy.

Shared Responsibilities Between CIO and CTO Roles: Blessing or Curse?

The majority of enterprises surveyed reported having both CIOs and CTOs as part of their organizations: 83.3% of CIOs said there is also a CTO, and 85.6% of CTOs said there is a CIO at their organization. Additionally, 24.1% of respondents surveyed perform dual roles, serving as both CIO and CTO.

With regard to ownership of software development, operating in-house developed software, managing SaaS or operating commercial off-the-shelf software, external customer experience and digital transformation, both CIOs and CTOs share the responsibility for the given areas. In fact, more than a third (33.5%) say that ownership of most aspects of digital transformation initiatives is a shared responsibility between the CIO and CTO.

Taken together:

• 32% say that ownership of software development in their organization is a shared responsibility.
• More than a third (34.7%) say that ownership of operating in-house developed software is a shared responsibility in their organization.
• 28.2% say ownership of managing SaaS or operating commercial off-the-shelf software in their organization is a shared responsibility.
• 33% say ownership of the technology for the external customer experience in their organization is a shared responsibility.

"As enterprise technology organizations are increasingly reshaped by a variety of forces ranging from DevOps transformation to lower barriers to technology adoption and rollout, leadership roles have both evolved and proliferated and their reporting structures have shifted," said Stephen O'Grady, Principal Analyst with RedMonk. "Almost inevitably, then, more businesses today are seeing uncertainty and conflict between CIO, CTO and other roles about precisely who owns what."

Rate of Innovation is Now a New Competitive Advantage

94.5% of the executives surveyed confirmed that the performance of their team is measured by KPIs related to revenue. When asked which KPIs their team is measured by, executives cited the following as the top three:

• revenue growth (74.5%)
• rate of innovation (60.1%)
• uptime (53.6%).

With 85.3% of executives reporting that their budget has increased over the last 3 years, CIOs and CTOs have realized that finding incremental revenue means innovating faster and smarter.

ITOps Take Charge of Managing Operations as DevOps Strategies Mature

After years as a bleeding edge philosophy, it is clear from the data that DevOps has become a standard practice across enterprises. 87.7% of respondents apply DevOps practices, and 83.4% believe that DevOps is important to digital transformation at their organization.

Organizations have realized the importance of having a mature DevOps strategy to enable teams to innovate faster. 98.1% of CIOs and CTOs plan to expand DevOps practices and 83.4% already have a plan in place to do so.

Of the organizations who implement DevOps practices, most companies regardless of size either have a centrally managed engineering organization or a platform team that provides a paved road for product teams.

• Companies with at least 1000-1,999 employees (47.9%), 2k-5,999 employees (37.9%) and over 15k employees (50%) have a centrally managed engineering organization with a single toolchain.
• Companies with 500-999 employees tend to have a central shared services team that distributed product teams must use for infrastructure (39.5%).
• Companies with 6k-14,999 employees either have a centrally managed engineering organization with a single toolchain (30.6%) or a platform team that provides a “paved road” to follow for product teams, but product teams have flexibility to do things on their own if needed (30.6%).

"The definition of DevOps is evolving – it no longer means developers own ops,” says Divanny Lamas, CEO at Transposit. “As DevOps moves mainstream into the enterprise, we're seeing more and more organizations give their ITOps team the charter of managing operations for in-house built software, or build a centralized platform team to provide an operational platform for developers. It’s a trend that is gaining steam."

Additional Resources

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About Transposit

Transposit delivers DevOps process orchestration. Its fully integrated, human-in-the-loop approach to automation empowers engineering operations teams to streamline DevOps practices, enhance service reliability and resolve incidents faster. As the glue between tools, data and people, Transposit codifies institutional knowledge to make processes data-driven and repeatable with runbooks that help teams incrementally automate tasks. Transposit’s automatic timelines capture the complete history of all actions taken through the system and surface actionable insights that drive operational improvement. Powered by the Transposit Integration Engine that combines hundreds of pre-built integrations with code-level customization, the cloud-based platform is able to connect to any service with an API. Organizations rely on Transposit to improve workflow agility and keep services healthy so they can deliver more value to their business.

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