ICO fines national takeaway pizza company for unlawfully sending marketing messages to its customers

The Information Commissioners Office (ICO) has fined Papa Johns (GB) Limited 10,000 for sending 168,022 nuisance marketing messages to its customers without the valid consent required by law.

Metadata
Provider: 
ICOICO
URL: 
https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2021/06/ico-fines-national-takeaway-pizza-company/https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2021/06/ico-fines-national-takeaway-pizza-company/
Retrieved on: 
Tuesday, June 15, 2021
Information
Tags: 
Restaurant chains, Restaurants, Video games, Jeffersontown, Kentucky, Papa John's Pizza, Ico, eMail, Spamming, Information Commissioner's Office
Summary
Key Points: 
  • The Information Commissioners Office (ICO) has fined Papa Johns (GB) Limited 10,000 for sending 168,022 nuisance marketing messages to its customers without the valid consent required by law.
  • The ICO received 15 complaints from Papa Johns customers about the unwanted marketing they were receiving by text and email.
  • The ICOs subsequent investigation found that between 1 October 2019 and 30 April 2020, Papa Johns sent over 210,000 marketing messages with 168,022 confirmed as received.
  • The ICO investigation found that Papa Johns was relying on the soft opt in exemption in order to send marketing texts and emails.
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