AlertMedia Named Customers’ Choice in 2024 Gartner Peer Insights™ Voice of the Customer for Emergency/Mass Notification Services Solutions Report
Reviews from AlertMedia customers have noted the platform’s ease of use, the rapid speed of implementation, and exceptional customer service.
AlertMedia, the world’s leading provider of threat intelligence, emergency communication, and travel risk management solutions, today announced it is the only vendor recognized as a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Emergency/Mass Notification Services Solutions report.1
“Selecting a technology partner to support business-critical capabilities such as emergency communication is an important decision for any organization,” said Christopher Kenessey, CEO of AlertMedia. "We are grateful to our customers for consistently providing feedback, which has allowed us to build products that are both easy to use and enable organizations to communicate faster and with confidence during critical events.”
The Gartner Peer Insights’ Voice of the Customer report synthesizes verified end-user reviews into insights for IT decision-makers and categorizes vendors into quadrants based on User Interest and Adoption and Overall Experience. Per Gartner Peer Insights, vendors recognized as a Customers’ Choice received strong ratings for overall experience, product capabilities, and service and support relative to the market, which is “a good indicator for satisfaction with the vendor’s products.”
As of 12 February 2024, AlertMedia has an aggregate rating of 4.6 out of 5 in the Emergency/Mass Notification System Solutions market, based on 123 reviews on Gartner Peer Insights™. Reviews from AlertMedia customers have noted the platform’s ease of use, the rapid speed of implementation, and exceptional customer service. Examples include:
- “The dashboard is streamlined and easy to use. It is the most user-friendly and customer-focused tool for implementing across our organization. I like how everything is shown and monitored in real time as opposed to having a lag.” — Customer from the IT Services Industry, Company Size: $10B–$30B
- “The system is easy to use and customize to ensure messages are delivered timely and to the correct audience. The staff are amazing and easy to work with.” — Customer from the Finance Industry, Company Size: $250M–$500M
- “[AlertMedia is] our favorite business partner to work with. Such a great culture, wonderful people who want to deliver a great service and an even better product.” — Customer in the Transportation Industry, Company Size: $1B–$3B
- “This has been a critical and life-saving service to my employees. They comment how much they appreciate the notifications and respect a company that cares so much about them.” — Customer in the Healthcare and Biotech Industry, Company Size: $10–$30B
- “Amazing software for employee communications! Very impressed with the technology and capabilities these services bring to our organization.” — Customer in the Finance Industry, Company Size: $500M–$1B
To learn more about AlertMedia and to access a complete list of customer reviews, visit: Gartner Peer Insights: Emergency/Mass Notification Services Solutions Reviews and Ratings
1 Gartner, Voice of the Customer for Emergency/Mass Notification Services Solutions, Peer Contributors, 31 January 2024
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About AlertMedia
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries. For more information, visit www.alertmedia.com.
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