NYSE:TIXT

TELUS International Becomes TELUS Digital Experience

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木曜日, 6月 13, 2024
Technology, Consulting, Marketing, Communications, Professional Services, Software, Digital Marketing, Data Management, Artificial Intelligence, Multimedia, Data, TELUS, Intellectual property, CX, AI, Collection, Artificial intelligence, Telus International, TSX, Knowledge

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced it is rebranding to TELUS Digital Experience .

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced it is rebranding to TELUS Digital Experience .
  • “Progressing from TELUS International to TELUS Digital Experience enables us to continue building on the significant strength, global recognition and momentum of our TELUS brand, while better reflecting our capabilities as a leading end-to-end digital transformation partner.
  • “The TELUS Digital Experience brand embodies our company’s advanced technology and capabilities, and the exceptional talent, knowledge and skills of our global team.
  • The new TELUS Digital Experience brand is in sync with this paradigm shift and represents our commitment to continue working in a responsible manner to maintain strong governance principles and ethical standards that foster diversity and inclusivity, and proactively mitigate the broader impacts of AI on individuals and communities worldwide.”
    TELUS Digital Experience will continue to offer its clients best-in-class, end-to-end digital CX and digital transformation experiences.

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

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水曜日, 5月 22, 2024
Education, Technology, Professional Services, Outsourcing Business, Marketing, Communications, Training, Digital Marketing, Data Analytics, Software, Artificial Intelligence, Knowledge, Partnership, FAQ, Risk, Confusion, Telus International, Knowledge management, EGain, Digital Solutions, City centre, CX, TSX, TELUS, Online shopping

TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.

Key Points: 
  • TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.
  • Modern knowledge management plays a vital role in supporting consistent experiences across live and self-service customer experience channels.
  • The eGain Knowledge Hub™ for TELUS International unifies and orchestrates all the building blocks needed for modern knowledge management—content management, profiled content access, generative and conversational AI, search methods, and knowledge analytics—to deliver trusted answers.
  • “The eGain Knowledge Hub™ will enable TELUS International to further help its clients deliver superior CX with trusted answers.”
    For more information on TELUS International’s end-to-end CCaaS capabilities, visit https://www.telusinternational.com/solutions/digital-services/cloud-cont... .

TELUS reports operational and financial results for first quarter 2024

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木曜日, 5月 9, 2024
Education, Pharmacy, Investment, Risk, Disability, ARPU, Webcast, Human, Capital expenditure, Community Boards, Mobility, Food, Person, Corporation, LifeWorks, Internet, Old Age Security, IP, Social media, News, Woman, E-commerce, Telus Health, Tax, Workforce, Good, Quality of life, Churn, Nature, Health, Safety, Travel, Fintech, Computer, Insurance, Research, Transport, Agriculture, Public expenditure, Digital, Vii, Fund, Marketing, Homelessness, Health care, Economic development, Capital, TELUS, Telus Corporation, Indian stock exchange, Violence, Organic, Bank statement, Adjustment, Final good, Growth, Interest, Video game

Disbursing spectrum renewal fees of $55 million to Innovation, Science and Economic Development Canada in the first quarter of 2024.

Key Points: 
  • Disbursing spectrum renewal fees of $55 million to Innovation, Science and Economic Development Canada in the first quarter of 2024.
  • We were recognized by Mediacorp Canada Inc. during the quarter as one of Canada's Top Employers for Young People (2024) in January and Canada's Best Diversity Employers (2024) in March.
  • TELUS' first quarter 2024 conference call is scheduled for Thursday, May 9, 2024 at 1:30 pm ET (10:30 am PT) and will feature a presentation followed by a question and answer period with investment analysts.
  • This news release contains forward-looking statements about expected events and the financial and operating performance of TELUS Corporation.

Everest Group Survey: Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance

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木曜日, 5月 2, 2024
Software, Networks, Professional Services, Business, Apps, Applications, Technology, Artificial Intelligence, Digital Marketing, Data Analytics, Marketing, Communications, Other Technology, Consulting, CX, UX, Bias, Safety, AI, Trust (social science), LLM, Telus International, Insurance, TSX, Environment, Human, Privacy, Trust, NIST, BFSI, Health, Sales

Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.

Key Points: 
  • Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.
  • To help mitigate these issues, a substantial 76% are considering outsourcing their GenAI development to specialist third-party firms.
  • “Enterprises are confronting a trust gap around generative AI.
  • A premier consumer financial services company in the U.S. recently enlisted the expertise of WillowTree to establish an AI Center of Excellence.

TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models

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月曜日, 4月 22, 2024
Technology, Consulting, Professional Services, Software, Audio, Video, Internet, Data Analytics, Data Management, Crowdfunding, Artificial Intelligence, CX, DPO, Aircraft, AI, LLM, TELUS, Telus International, TSX, Linguistics, Artificial intelligence, STEM, Engineering, Mathematics, Science, Studio, SFT, Multimedia, Health

Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.

Key Points: 
  • Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.
  • View the full release here: https://www.businesswire.com/news/home/20240422616380/en/
    Fine-Tune Studio is integrated in TELUS International’s fully-managed AI Data Platform as part of the company’s fully-managed GenAI data services available to LLM builders and adopters.
  • In addition to generalists, TELUS International’s AI Community includes linguists, researchers, coders and doctors as well as experts from various specialty domains.
  • TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions with its global AI Community of more than one million crowdsourced contributors from 150 countries.

TELUS International will release first quarter 2024 results and host an investor call on May 9

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金曜日, 4月 19, 2024
Data Management, Apps, Applications, Technology, Other Technology, Mobile, Wireless, Networks, Internet, Telus International, TSX

TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
  • A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.

TELUS International Survey For National Customer Appreciation Day Reveals Consumer Sentiment About the State of Customer Experience

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木曜日, 4月 18, 2024
Apps, Applications, Technology, Consulting, Marketing, Communications, Professional Services, Software, Audio, Video, Digital Marketing, Artificial Intelligence, NLU, CX, Internet, AI, NLP, Telus International, TSX, Natural language processing, ASR, Human, Online shopping

Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.

Key Points: 
  • Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.
  • When asked if they would rather have a more personalized customer experience or one that took less time, 62% of survey respondents chose personalization.
  • “Advances in conversational AI and voice technology are revolutionizing how consumers are interacting with devices and the world around us.
  • WillowTree, a TELUS International Company, takes a multidisciplinary approach to voice technology, combining talent and deep expertise from its award-winning AI, design, strategy, and engineering teams.

TELUS International and Appian Expand Strategic Partnership to Help Companies Simplify Complex Business Processes Through an Innovative, Low-Code Automation Platform

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火曜日, 4月 16, 2024
Technology, Finance, Fintech, Professional Services, Software, Networks, Electronic Design Automation, IOT (Internet of Things), Artificial Intelligence, Media, CX, Automation, AI, TELUS, Machine learning, Telus International, TSX, Partnership, APPN, Artificial intelligence, RPA, Senior, Telus, Telecommunications, Operate, Wireless engineering, Engineering, Sales

Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.

Key Points: 
  • Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.
  • Appian’s low-code process automation platform enables individuals to build applications with a visual interface for faster and democratized application development, helping address skills gaps that many organizations face.
  • This has improved business workflow automation in the company’s critical business activities for TELUS networks, resulting in savings of C$5 million in 2023.
  • "TELUS began its partnership with TELUS International and Appian five years ago," said Raymond Saoumah, Vice President of Wireless Engineering, Build and Operate at TELUS Communications.

TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production

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火曜日, 4月 2, 2024
Accounting, Professional Services, Fintech, IOT (Internet of Things), Electronic Commerce, Apps, Applications, Technology, Artificial Intelligence, Data Analytics, Audio, Video, Finance, Consulting, Aircraft, Organization, Growth, TELUS, Trust, Telus International, Observation, AI, TSX, Multimedia, Privacy, Ix, Sales

TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.
  • View the full release here: https://www.businesswire.com/news/home/20240402990218/en/
    “Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust.
  • “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests.
  • To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/ .