HGS

GN Fully Hydraulic Drive Centrifuge Improve Solids Control for Offshore Drilling Mud

Retrieved on: 
Samedi, février 10, 2024

HOUSTON and TANGSHAN, China, Feb. 9, 2024 /PRNewswire-PRWeb/ -- GN Solids Control, a pioneering force in separation technology, has unveiled its latest innovation: the GN Fully Hydraulic Drive Centrifuge. Engineered with precision for offshore drilling mud applications, this cutting-edge centrifuge marks a significant advancement in industrial separation, setting new standards in solids control for offshore drilling operations.

Key Points: 
  • GN Solids Control introduces the GN Fully Hydraulic Drive Centrifuge, revolutionizing offshore drilling mud solids control.
  • HOUSTON and TANGSHAN, China, Feb. 9, 2024 /PRNewswire-PRWeb/ -- GN Solids Control , a pioneering force in separation technology, has unveiled its latest innovation: the GN Fully Hydraulic Drive Centrifuge.
  • With a steadfast commitment to innovation, GN Solids Control is poised to shape the future of drilling mud solid control decanter centrifuge solutions in the offshore drilling industry.
  • For more information about the GN Fully Hydraulic Drive Centrifuge and other groundbreaking solutions, visit GN Solids Control's official website .

Metacon has entered into an exclusive license agreement with PERIC giving Metacon rights to build a 'Gigafactory' for the manufacture of own electrolysis systems

Retrieved on: 
Jeudi, janvier 25, 2024

The agreement gives Metacon an exclusive right for a large number of countries in Europe to manufacture complete Hydrogen Generation Systems (HGS) based on PERIC's world-leading technology for pressurized alkaline electrolysis modules (stacks).

Key Points: 
  • The agreement gives Metacon an exclusive right for a large number of countries in Europe to manufacture complete Hydrogen Generation Systems (HGS) based on PERIC's world-leading technology for pressurized alkaline electrolysis modules (stacks).
  • Metacon will evaluate different forms of financing for the new factory including national and EU support programs.
  • PERIC has also launched a 10 MW electrolysis module, which is the largest in the world today.
  • This information is information that Metacon AB (publ) is obliged to make public pursuant to the EU Market Abuse Regulation.

HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands

Retrieved on: 
Mardi, décembre 19, 2023

Agent X streamlines call center agent workflow while enhancing customer interaction.

Key Points: 
  • Agent X streamlines call center agent workflow while enhancing customer interaction.
  • The first of its kind holistic contact center accelerator, HGS Agent X™ leans into the power of the voice interaction by transcribing 100% of voice of the customer.
  • Turning this unstructured voice into data provides a 360-degree view of customers desires and uses this insight to power agent engagements with a unified knowledge base and learning and engagement tools.
  • Through at-the-ready access to tools and information, Agent X additionally contributes to overall contact center agent satisfaction and, ultimately, retention as well as increase brand loyalty for the end customer.

Hinduja Global Solutions: New Research Shows Customer Experience Decision Makers Betting Big on Artificial Intelligence

Retrieved on: 
Mardi, décembre 12, 2023

With advancements like generative AI and automation, the way organizations approach CX looks increasingly different in the modern business landscape.

Key Points: 
  • With advancements like generative AI and automation, the way organizations approach CX looks increasingly different in the modern business landscape.
  • “HGS sought to create a compendium for CX and EX decision makers to reference when prioritizing budgets and solutions to implement,” said Andrew Kokes, EVP and global head of marketing for HGS.
  • These investments include:
    While tech has been a priority, CX decision makers who arm call center employees with solutions and accelerators can make it really count.
  • HGS commissioned Wakefield Research to conduct this survey of 300 U.S. customer experience decision makers at for-profit organizations with a minimum of 500 employees, between August 29 and September 10, 2023.

Ceremorphic Announces New Life Sciences Division with New Design Methodology Based on its Proprietary Analog and AI Technology that Can Significantly Reduce R&D Costs

Retrieved on: 
Mardi, octobre 24, 2023

Ceremorphic’s life sciences division leverages its over 5,000 person-year expertise of hardware, algorithms and AI to make this new architecture a reality.

Key Points: 
  • Ceremorphic’s life sciences division leverages its over 5,000 person-year expertise of hardware, algorithms and AI to make this new architecture a reality.
  • In alignment with our business model, Ceremorphic Life Sciences envisions developing pharmaceuticals and overseeing the essential clinical trials.
  • Unlike current in silico methods, Ceremorphic Life Sciences works with its own foundation models generated through its own proprietary relevant data synthesis methods.
  • Ceremorphic Life Sciences Division is headquartered in San Jose, CA and leverages engineering resources from Ceremorphic’s state-of-the art design center in Hyderabad, India.

Europe’s Enterprises Look to Providers to Bridge the CX Gap

Retrieved on: 
Vendredi, septembre 22, 2023

Providers are responding to this increased demand by delivering advanced, location-independent CX with high AI and automation content, the report says.

Key Points: 
  • Providers are responding to this increased demand by delivering advanced, location-independent CX with high AI and automation content, the report says.
  • “Over the past few years, the need for resilient and advanced digital CX has increased dramatically,” said Jill Stabler, partner, ISG Enterprise.
  • Many organizational and technological changes have occurred during the last three years, including automation and modernization of the CX space.
  • Many CX solutions offer an array of advanced analytics, including intent prediction and sentiment analytics, the ISG report says.

U.S. Firms Embrace Providers of Contact Center Automation

Retrieved on: 
Jeudi, septembre 21, 2023

The 2023 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. finds that companies have sharpened their focus on customer experience (CX) as a competitive differentiator.

Key Points: 
  • The 2023 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. finds that companies have sharpened their focus on customer experience (CX) as a competitive differentiator.
  • “The contact center is the perfect place for AI-enabled technologies to add real incremental value.
  • Analytics also plays a growing role in contact center modernization in the U.S. and other markets, the report says.
  • The 2023 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. is available to subscribers or for one-time purchase on this webpage .

Providers Lift Global Wave of Contact Center Modernization

Retrieved on: 
Mercredi, septembre 20, 2023

“In order to keep up, more companies are engaging with service providers for contact center expertise.”

Key Points: 
  • “In order to keep up, more companies are engaging with service providers for contact center expertise.”
    Enterprises are embracing automation for some contact center functions, but they recognize that excellent CX requires a fine balance between technology and people, ISG says.
  • AI has taken on a central role in contact center systems as more enterprises adopt it and develop innovations, ISG says.
  • “AI and analytics are prime areas of interest in contact center CX,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
  • The 2023 ISG Provider Lens™ global Contact Center — Customer Experience Services report evaluates the capabilities of 32 providers across four quadrants: Digital Operations, Hybrid Working Solutions, Intelligent CX (AI & Analytics) and Social Media CX Services.

NICE Recognizes Top EMEA and APAC Innovators with International CX Excellence Awards

Retrieved on: 
Mardi, août 29, 2023

NICE (Nasdaq: NICE) today announced the winners of its International CX Excellence Awards for 2023.

Key Points: 
  • NICE (Nasdaq: NICE) today announced the winners of its International CX Excellence Awards for 2023.
  • The International CX Excellence Award winners demonstrated remarkable results.
  • Change Agents - Acknowledging the remarkably rapid adoption and implementation of digital CX best practices to deliver exceptional CX in healthcare.
  • The International CX Excellence Awards winners have demonstrated how to harness our technology to deliver superior experiences while demonstrating tangible results for the business, consumers and agents.

HGS organizes 3 day Tech Roadshow in Australia

Retrieved on: 
Samedi, juillet 29, 2023

SYDNEY, July 28, 2023 /PRNewswire/ -- Hinduja Global Solutions (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM), and digital media services, had organized its much-anticipated HGS Tech Roadshow in Australia in the week of July 17th in Canberra and Sydney.

Key Points: 
  • The HGS Tech Roadshow in Canberra was co-hosted by the esteemed India-Australia Strategic Alliance.
  • As part of the Tech Roadshow, a panel discussion took place at the prestigious National Press Club of Australia, held in collaboration with the Canberra Business Chamber.
  • The HGS Tech Roadshow provided a great interactive platform for business leaders, innovators, and tech enthusiasts to delve into the boundless possibilities of data analytics and AI in the CX landscape.
  • The HGS Tech Roadshow was successful in fostering meaningful connections and exploring the transformative potential of data analytics and AI in delivering exceptional customer experiences in the Australian market.