SM

SM Entertainment Achieves Record-Breaking Q3 Performance with KRW 50.5 billion Operating Profit, Marking a Phenomenal 70% YoY Surge

Retrieved on: 
Donnerstag, November 9, 2023

On Nov 8, SM Entertainment Co., Ltd. (SM) revealed consolidated operating profit of KRW 50.5 billion for Q3, a staggering 70% YoY increase.

Key Points: 
  • On Nov 8, SM Entertainment Co., Ltd. (SM) revealed consolidated operating profit of KRW 50.5 billion for Q3, a staggering 70% YoY increase.
  • This achievement is accompanied by a revenue surge of KRW 266.3 billion, a 12% YoY increase.
  • On a standalone basis, SM reported KRW 48 billion in operating profit, a 77% YoY surge.
  • SM's subsidiaries also showcased impressive results, with DREAM MAKER posting an operating profit of KRW 3.9 billion, reflecting 38.4% YoY increase.

Digital Engagement Paramount to Customer Satisfaction, Reducing Cost to Serve, J.D. Power Finds

Retrieved on: 
Donnerstag, November 9, 2023

"In a challenging market, lenders’ focus turns to cost containment and reduction," said Patrick Roosenberg, senior director of automotive finance intelligence at J.D.

Key Points: 
  • "In a challenging market, lenders’ focus turns to cost containment and reduction," said Patrick Roosenberg, senior director of automotive finance intelligence at J.D.
  • "The key is to transition the traditional customer experience to a digital relationship.
  • Data security among top concerns for digital customers: Ensuring that personal information is protected is paramount for lenders looking to build digital engagement.
  • One of the major barriers to digital adoption among auto loan customers is that their personal data is secure.

Online Mattress Shoppers More Satisfied with Purchase Than In-Store Shoppers, J.D. Power Finds

Retrieved on: 
Donnerstag, November 2, 2023

Online mattress shoppers are trusting their intuition with their purchases and ultimately have higher overall satisfaction with their purchase than those who went to a retail store, according to the J.D.

Key Points: 
  • Online mattress shoppers are trusting their intuition with their purchases and ultimately have higher overall satisfaction with their purchase than those who went to a retail store, according to the J.D.
  • Power 2023 U.S. Mattress Satisfaction Study,SM released today.
  • Tempur-Pedic ranks highest in customer satisfaction in the online purchase segment for a third consecutive year, with a score of 902.
  • Sleep Number ranks highest in customer satisfaction in the retail purchase segment with a score of 881.

Asset Management Websites Not Effectively Nurturing Advisor Relationships, J.D. Power Finds

Retrieved on: 
Donnerstag, November 2, 2023

Power 2023 U.S. Advisor Online Experience Study,SM released today, many of those websites are not meeting even the most basic needs of advisors.

Key Points: 
  • Power 2023 U.S. Advisor Online Experience Study,SM released today, many of those websites are not meeting even the most basic needs of advisors.
  • The problem is, just 17% of advisors say the asset management websites they use are delivering consistently on all three.
  • The percentage falls to 31% when asset management websites fail to deliver clear and valuable information.
  • Overall advisor satisfaction scores with asset manager websites declines 3 points (on a 1,000-point scale) this year to 639.

Home Security Customers Feeling Secure with Purchase and Experience, J.D. Power Finds

Retrieved on: 
Mittwoch, November 1, 2023

Power 2023 U.S. Home Security Satisfaction Study,SM released today.

Key Points: 
  • Power 2023 U.S. Home Security Satisfaction Study,SM released today.
  • Customers are especially satisfied with their purchase and installation experience, as systems have become easier to install, as well as their professional monitoring and customer service experience.
  • Power 2023 U.S. Home Security Satisfaction Study (Graphic: Business Wire)
    Xfinity Home and Ring rank highest in a tie in customer satisfaction with a score of 884.
  • The study is based on responses from 1,023 customers who purchased a professionally monitored home security system within the past 2 years.

THOR Industries Named Official RV Partner of Speedway Motorsports

Retrieved on: 
Montag, Oktober 30, 2023

CONCORD, N.C., Oct. 30, 2023 /PRNewswire/ -- Speedway Motorsports and THOR Industries have announced a new partnership designating the global recreational vehicle company as the "Official RV Partner of Speedway Motorsports."

Key Points: 
  • THOR, the world's largest RV manufacturer, spans nearly 400 operating facilities across six countries and inspires and empowers people to 'Go Everywhere.
  • Through the extensive new partnership, THOR will help deliver exceptional camping experiences to RVers at 15 Speedway Motorsports NASCAR Cup race weekends in 2024, ensuring that NASCAR fans actively enjoy the RV lifestyle.
  • "We are excited to partner with Speedway Motorsports to provide best-in-class camping experiences at their preeminent venues across the country."
  • We are honored to welcome THOR Industries into their first major league sports marketing partnership."

Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds

Retrieved on: 
Donnerstag, Oktober 26, 2023

Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than double the average repair time in 2021.

Key Points: 
  • Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than double the average repair time in 2021.
  • Power 2023 U.S. Auto Claims Satisfaction Study,SM released today, that long delay has not adversely affected customer satisfaction.
  • Surprisingly, customer satisfaction with the auto insurance claims process improves this year, thanks to concerted efforts by insurers to carefully manage customer expectations.
  • Repair cycle times now longer than ever: This year’s improvement in overall satisfaction comes despite it taking longer than ever for vehicles to be repaired.

Small Business Banking Customer Satisfaction Surges as Digital and In-Person Support Channels Improve, J.D. Power Finds

Retrieved on: 
Donnerstag, Oktober 26, 2023

Power 2023 U.S. Small Business Banking Satisfaction Study,SM released today, banks are doing a better job of helping small businesses navigate this complicated set of market conditions with improved digital tools and more supportive telephone service and small business relationship managers.

Key Points: 
  • Power 2023 U.S. Small Business Banking Satisfaction Study,SM released today, banks are doing a better job of helping small businesses navigate this complicated set of market conditions with improved digital tools and more supportive telephone service and small business relationship managers.
  • Power 2023 U.S. Small Business Banking Satisfaction Study (Graphic: Business Wire)
    “Small business owners say that banks have reduced friction in digital and telephone banking services, while improving the courtesy and knowledge of branch staff and relationship managers,” said Paul McAdam, senior director of banking and payments intelligence at J.D.
  • Relationship managers influence banking experience: Another big factor influencing small business banking customer satisfaction is the role of the relationship manager.
  • Capital One ranks highest nationally in small business banking customer satisfaction with a score of 723.

Ten SM companies honored for excellence in Corporate Governance

Retrieved on: 
Donnerstag, Oktober 26, 2023

China Banking Corporation (China Bank), the banking arm of SM Investments Corporation (SM Investments), bagged the highest 5-arrow recognition for two years in a row.

Key Points: 
  • China Banking Corporation (China Bank), the banking arm of SM Investments Corporation (SM Investments), bagged the highest 5-arrow recognition for two years in a row.
  • SM Prime Holdings, Inc., SM Investments' property business, also attained its second 5-arrow award.
  • This year's performance has solidified the Group's commitment in upholding the highest standards of corporate governance as one of the most awarded conglomerates with ten of its companies recognized.
  • ICD's Golden Arrow recognition is awarded to publicly listed companies in the Philippines based on the ASEAN Corporate Governance Scorecard (ACGS) assessment results.

Philippine Daily Inquirer and Statista recognize 5 SM Companies for best customer service

Retrieved on: 
Donnerstag, Oktober 26, 2023

This particular insight comes to mind, "It's important that I never lose touch with the pulse of my shoppers," he said, highlighting SM's distinct culture of customer service.

Key Points: 
  • This particular insight comes to mind, "It's important that I never lose touch with the pulse of my shoppers," he said, highlighting SM's distinct culture of customer service.
  • Five companies from the SM Group are recognized as having the Best Customer Service in the Philippines conferred by local broadsheet Philippine Daily Inquirer and Statista, a Germany-based data and business intelligence portal.
  • "Our communities are at the heart of everything that we do here at SM," said Frederic C. DyBuncio, SM Investments President and Chief Executive Officer.
  • BDO Unibank Inc., (BDO), SM Markets and SM Cinema clinched the top spots in the categories of Insurance, Supermarkets, and Movie Theaters, respectively.